Head of Service Management

About the job you’re considering

As Head of Service Management for the UK, you will lead and grow our service management (Application Development and Management) practice and be responsible for delivering high-quality run and operate services to our valued annuity clients.

You will define and execute the UK strategy to expand our footprint, strengthen client relationships, and evolve our capabilities. You will be accountable for excellence across delivery, pre-sales, people, and operations, ensuring we consistently deliver modern, efficient, and high-quality services at optimal cost.

You will bring a contemporary perspective to service management, embedding DevSecOps principles, product-centric operating models, and leveraging automation and AI to drive productivity, speed to value, and improved client outcomes.

Working closely with global service management and application development teams, as well as UK Applications practice leaders and Sales teams, you will ensure alignment, reuse of best practices, and the continued evolution of our propositions.

Capgemini’s UK Applications business helps clients achieve business value through digital transformation and modern application services. We operate a cloud-first, Agile delivery model, leveraging global delivery capabilities and deep technology expertise.

You will work closely with colleagues across Service Management, Customer Experience, Cloud and Custom Apps development, Engagement and Domain expertise, and other business lines, as well as global counterparts, to deliver integrated and innovative solutions for our clients.

Hybrid working: The places that you work day to day will vary according to your role, your needs and that of the business; it will be a blend of Company offices, client site and your home; noting that you will be unable to work at home for 100% of the time.

If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual), or immigration status, employment history going back 3 continuous years and unspent criminal record check (known as Disclosure and Barring Service).

Your role

Key responsibilities:

• Define and lead the UK Service Management strategy, driving growth through expansion of existing client relationships and development of new opportunities
• Ensure leading AI, agents and automation are baked into our propositions and delivery
• Own end-to-end delivery across the run/operate portfolio, ensuring consistent, high-quality outcomes and strong client satisfaction
• Drive continuous improvement and innovation, embedding modern practices such as DevSecOps, product-centric delivery, automation, and AI
• Partner with Sales to shape pipeline, support pre-sales activities, and position differentiated, market-leading propositions
• Develop and retain a high-performing team (currently >400 consultants in the UK with many thousands of delivery specialists in India), with a strong focus on talent development, performance management, and developing exciting careers
• Establish a culture of accountability, excellence, and continuous improvement across the practice
• Manage the practice with operational discipline, ensuring financial performance, utilisation, and targets are consistently achieved
• Ensure the right structure, skills, and capacity are in place to support both delivery and growth ambitions
• Collaborate closely with global and regional stakeholders to leverage best practice, optimise delivery models, and enhance client outcomes
• Strengthen partnerships across the ecosystem, including internal practices and external partners, to deliver integrated solutions

Your skills and experience:

You are:

• An experienced leader of Service Management / AMS / Run functions within a consulting or technology services organisation
• Passionate about delivery excellence, with a strong track record of delighting clients
• A champion of continuous improvement, always seeking ways to enhance performance and outcomes
• Highly motivated by innovation, with hands-on experience applying automation, AI, and modern technologies (including generative and agentic AI) to drive productivity and speed to value
• Naturally focused on delivering greater value at lower cost through industrialisation and optimisation

You have:

• A strong stewardship mindset, committed to developing people and raising the overall talent bar
• A commercial outlook, comfortable engaging senior clients, shaping deals, and building trusted relationships
• Proven operational discipline, with a focus on governance, process excellence, and achieving performance targets
• Experience working in global delivery models, collaborating seamlessly across geographies and with delivery centres
• The ability to leverage global best practices and enhance them to meet UK client needs

We are a Disability Confident Employer

Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme.

As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

• Declare they have a disability, and 
• Meet the minimum essential criteria for the role

Please opt in during the application process.

Your security clearance

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. 

To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.

Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.

Make it real – what does it mean for you?

Your wellbeing 
You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation.  We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.  To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy. 

Impactful Experiences
You will reimagine what’s possible: creating value for the world’s leading organisations through technology to build a sustainable, more inclusive future. You will work with a range of clients all with a unique set of business, technological and societal ambitions, which will make a real impact across the UK.

Why you should consider Capgemini

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask.  But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts.  A powerful source of energy that drives us all to find new ways technology  can help us reimagine what’s possible.  It’s why, together, we seek out opportunities that will transform the world’s leading businesses. And it’s how you’ll gain the experiences and connections you need to shape your future.   By learning from each other every day, sharing knowledge and always pushing yourself to do better, you’ll build the skills you want. And you’ll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs. So, it might not always be easy, but making the world a better place rarely is.  

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion. 

Make it real | www.capgemini.com