Head of Business Observability

About the job you’re considering

The Head of Business Observability for the UK ADM Practice (Application Development & Maintenance) will play a crucial role in establishing a Business Observability practice in the UK as a vehicle to transform Managed Services for Capgemini UK clients. The role will:

• Work with UK ADM (Application Development & Maintenance) engagements & Market Units in positioning Business Observability with as part of our Managed Service Offer.
• Engage with leaders on accounts to develop a customized proposition on business observability for their clients.
• Bring coaching to Engagement Managers to improve Service Delivery in bringing better alignment to their clients’ business and drive business performance improvements. The role will also focus on coaching existing client service delivery teams to deploy and run such solutions.
• Liaise & coordinate with skills and capability groups in Capgemini across UK & India to deliver quality teams to Engagements.
• Engage with key partners in the market to ensure a clear alignment of strategy and execution and create joint GTM plans with some.

The individual will need to demonstrate a strong business understanding of how such solutions can provide the visibility to improvements in service delivery and the impact they have on business performance.

Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home;noting that you will be unable to work at home 100% of the time.

If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)

Your role

• Offer Development

    - Exploiting the global Business Insightful Services offer, develop Industry specific POVs and hotspots for Business Observability

    - Create Show and Tell Assets that demonstrate value and impact of Business Observability

• Market Unit Engagement & Development

    - Work with Market Units in the UK and define a business plan for Business Observability, jointly identifying target accounts for Business observability

    - Develop industry specific offer packs that align the proposition to industry specific challenges

• Engagement with Accounts

    - Establish Business Observability in target accounts by working with EMs and Client Partners and take the lead in demonstrating to their clients on the value of Business Observability

    - Provide guidance to ADM (Application Development & Maintenance) Service delivery teams and ensure successful deployments of Business Observability Solutions

• Partner Engagement & Development

    - Work with leading players in the observability space – currently Cisco/Splunk, Dynatrace, Elastic and Datadog and identify target accounts with each as needed

    - Develop joint solutions with these partners & develop a GTM plan for solutions so developed

• Capability Development

    - Identify and develop capability plan identifying core skills needed and a corresponding training plan

    - Develop training plan with each partner for respective observability suites

    - Work with Head of UK ADM (Application Development & Maintenance) capabilities in identifying and developing local talent needed to support engagements

You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone.

Your skills and experience

• Business & Technical Expertise – Knowledge across both business and technical expertise with specialisation in specific Industry sectors.
• Data Analytics & Insights – Understanding of how to apply data analytics & insights tooling and approaches to business observability, monitoring and trending challenges.
• Leadership & Communication – Ability to lead teams of different sizes and skills mixes with the ability to communicate effectively across all levels.
• Strategic Thinking – A forward looking approach with the ability to give clarity on how the approach can deliver future value to clients and internal audiences.
• Commercial Skills – Experience of creating proposals that are compelling and

We are a Disability Confident Employer

Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme.
As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

Your security clearance

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.

To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.

Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.

Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

Make it real – what does it mean for you?

Flexibility to work your way
You will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.

Your wellbeing
You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.

Impactful Experiences
You will reimagine what’s possible: creating value for the world’s leading organisations through technology to build a sustainable, more inclusive future. You will work with a range of clients all with a unique set of business, technological and societal ambitions, which will make a real impact across the UK.

Shape your path
You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.

Capgemini. Make it real.

Why you should consider Capgemini

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask.  When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts.  We find new ways technology can help us reimagine what’s possible.  It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future.  By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
Make it real | www.capgemini.com