Enterprise Architect

Job Summary

We are looking for an experienced Enterprise Architect to lead business and technology transformation initiatives across Customer Operations, Marketing Operations and AI-enabled business processes.
The role requires a strategic technology leader capable of working directly with senior client stakeholders, enterprise architecture teams, business leaders and delivery organizations to define future-state architectures, transformation roadmaps and technology strategies.
The successful candidate will act as a trusted advisor, helping shape both current and future initiatives while ensuring alignment between business objectives, AI innovation and technology investments.

Key Responsibilities

Enterprise Architecture & Strategy

• Define and maintain target architecture, technology roadmaps and transformation strategy.
• Provide architectural leadership across multiple initiatives and programs.
• Ensure alignment between business priorities, technology investments and delivery plans.

Client & Stakeholder Engagement

• Partner directly with client leadership and business stakeholders.
• Translate business objectives into technology and transformation strategies.
• Support governance, architecture reviews and executive decision making.

AI & Innovation Leadership

• Drive adoption of Agentic AI, Generative AI and Hyperautomation solutions.
• Identify opportunities to improve business outcomes through AI-led transformation.
• Evaluate emerging technologies and define practical adoption roadmaps.
• Act as a thought leader for AI innovation and enterprise-scale adoption.

Technical Leadership

• Provide architectural guidance to delivery and engineering teams.
• Ensure scalable, secure and maintainable solutions.
• Mentor architects and technical leads across the program

Qualifications

• 10+ years of experience in Enterprise Architecture, Solution Architecture or Technology Transformation.
• Proven experience delivering large-scale business and technology transformation programs.
• Strong experience working directly with senior business and technology stakeholders.
• Experience operating in complex multi-vendor environments.
• Excellent communication, stakeholder management and leadership skills.

Required Expertise

AI & Cloud:

• Google Cloud Platform (GCP)
• Vertex AI
• Gemini
• Agentic AI and Generative AI solutions

Business & Operations

• Customer Support / Contact Centre Operations (mandatory)
• Marketing Operations (preferred)
• Hyper automation and process transformation

Platforms

• Good understanding of Salesforce ecosystem (Sales Cloud, Service Cloud, Marketing Cloud, Agentforce and Data Cloud experience is an advantage)
• Experience with enterprise integrations and API-based architectures

Preferred Certifications

• TOGAF
• Google Professional Cloud Architect
• Salesforce Architect certifications (nice to have)

Your security clearance

To be successfully appointed to this role you will need to undergo Baseline Personnel Security Standard checks.

There are no nationality or residency restrictions, although if you have resided outside of the UK within the last 3 years, further checks may be required.

There are other criteria and check required for BPSS, and throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality

We are a Disability Confident Employer

Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

• Declare they have a disability, and
• Meet the minimum essential criteria for the role.

Please opt in during the application process.

Make it real – what does it mean for you?

You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation.  We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.  
To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy. 
You will be joining one of the World’s Most Ethical Companies®, as recognised by Ethisphere® for 12 consecutive years. We live our values by making ethical business choices every day. Working ethically is at the centre of our culture at Capgemini, meaning you will be helping to create a future we can all be proud of.

Capgemini. Make it real

Why you should consider Capgemini

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask.  When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts.  We find new ways technology can help us reimagine what’s possible.  It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future.  By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion. 

Make it real | www.capgemini.com