EUC GWS Apple BCPS Ambassador Digital Trainer - London, UK - Fulltime - Hybrid

Job Title: EUC GWS Apple BCPS Ambassador Digital Trainer

Location: London, UK

About the Job you are considering:

We are seeking experienced EUC GWS Apple BCPS Ambassador Digital Trainer with strong expertise in banking domain who will overseeing the planning, execution, and successful delivery of projects

Hybrid working:

The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

Your Role:

The EUC GWS Apple BCPS Ambassador Digital Trainer plays a pivotal role in driving digital workplace adoption ensuring employees maximise productivity through Apple devices BCPS Business Critical Productivity Suite and broader GWS tools The role combines EUC expertise stakeholder engagement training delivery and handson floor walking support to deliver a seamless enduser experience and enable modern ways of working across the organisation

Key Responsibilities:

• Digital Adoption Enablement
  Act as the onground ambassador for Apple devices BCPS and GWS toolsets across business units
  Promote demonstrate and coach colleagues on new digital tools capabilities and features
  Support rollouts of EUC initiatives and technology transformations eg Mac onboarding OS upgrades app deployments
  Conduct floorwalking sessions to provide realtime assistance and drive adoption
• Training Knowledge Delivery
  Develop and deliver enduser training through workshops onetoone coaching virtual sessions and digital learning assets
  Create userfriendly guides FAQs video snippets and enablement content focused on Apple device usage collaboration tools and workplace applications
  Tailor training for different user personas senior leaders operations tech teams frontline colleagues
• EndUser Support Experience Improvement
  Serve as a voice of the customer for digital workplace tools capturing feedback and escalating issues to EUCGWS teams
  Troubleshoot common device and productivity suite issues and guide users through best practices
  Monitor and improve user experience ensuring high adoption rates and satisfaction levels
• Collaboration Stakeholder Engagement
  Collaborate with EUC Engineering GWS Operations Digital Workplace and Apple Program teams
  Partner with Change Communications functions to support largescale technology adoption campaigns
  Represent EUC in business forums roadshows and engagement events
• Continuous Improvement Analytics
  Track adoption metrics training effectiveness and user satisfaction
  Provide insights trend analysis and recommendations to EUC leadership
  Identify opportunities for tool optimisation user enablement and productivity enhancements
  
  

Your Skills:

Essential

• Strong knowledge of Apple ecosystem macOS iOS iPadOS and modern workplace technologies
• Experience delivering in person and virtual training to diverse audiences
• Handson expertise with collaboration tools O365M365 Teams OneDrive Outlook
• Excellent communication presentation and stakeholder engagement skills
• Passion for digital adoption user experience and modern workplace technology
• Ability to troubleshoot end user technology issues and offer practical guidance
  Preferred
• Previous experience in EUC GWS Digital Workplace or Technology Adoption role
• Familiarity with BCPS Business Critical Productivity Suite tools and enterprise Apple deployments
• Exposure to financial services or regulated enterprise environments
• Experience with content creation training material videos quick reference guides
• Certifications such as Apple ACSP ACTC or Microsoft 365 Fundamentals advantageous

Behavioural Competencies

• Customer obsessed mindset with empathy and patience
• Confident proactive and approachable ambassador style presence
• Ability to simplify complex technology concepts for nontechnical users
  
  

We are a Disability Confident Employer:

Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

• Declare they have a disability, and 
• Meet the minimum essential criteria for the role.
• Please opt in during the application process.
  
  

Make It Real (what does it mean for you):

• You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation.  We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. 
  To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.
• You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.
• You will be joining one of the World’s Most Ethical Companies®, as recognised by Ethisphere® for 13 consecutive years. We live our values by making ethical business choices every day. Working ethically is at the centre of our culture at Capgemini, meaning you will be helping to create a future we can all be proud of.
  
  

Why you should consider Capgemini:

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask.  When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts.  We find new ways technology can help us reimagine what’s possible.  It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future.  By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini:

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
Make it real | www.capgemini.com