Data Customer Experience Architect

About the job your considering

Join Capgemini as a Data Driven Customer Experience (DDCX) Architect and lead the design, development, and delivery of some of the largest, most innovative enterprise Digital projects in the UK and around the world. Be a part of a dynamic team that shapes the future of digital experiences. 

Sitting within the CX Architecture team of our Digital Customer Experience business in the UK, this is a key technical role shaping our Digital solutions, and how we gain synergies from the array of technologies across the Digital ecosystem. In particular, this role will focus on the DDCX domain, unlocking the power of Data, Analytics & AI to make data driven decisions for businesses to improve their customer interactions and deliver more personalised and impactful experiences.

Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)

Your role

We are looking for a high-calibre architect who exhibits a range of attributes, skills and experience that enables them to deliver rapid value to our clients. This value is delivered by architecting customer centric platforms across a range of domains and technologies, as part of a wider Enterprise Architecture: 

Strategic Leadership: Guide our clients in defining the right Digital technology solutions based on their needs and goals. Own the technical sales and delivery of Digital projects, ensuring robust, scalable solutions. 

Innovative Solutions: Lead cross functional teams in an agile delivery process, responsible for delivering first class data-driven user experiences, comprising customer platforms, content management, analytics and reporting, digital marketing, e-commerce, CRM and bespoke web & mobile applications 

You can bring your whole self to work. At Capgemini equity, diversity and inclusion is part of everyday life, and will be part of your working reality. We have built an inclusive and welcoming environment, for everyone.

Mentorship and Growth: Coach and mentor other team members to share knowledge and experience and help grow the team. Work with client stakeholders and internal teams to develop new opportunities.  

Your skills and experience

We are seeking candidates who can demonstrate a majority of the following areas of experience: 

Expertise in multiple technologies in the Data Driven Customer Experience domain, including Customer Data Platforms (CDP), Data lakes/ warehouses, Identity resolution solutions, Marketing Automation, Journey orchestration tools, Measurement and BI tools, Analytical environments and broader Cloud Data Platforms.  

Experience with vendors such as Adobe, Salesforce, Tealium, Treasure Data, Segment, Pega, Braze, Sprinklr, Tableau, Power BI as well as the offerings of AWS, Azure and GCP (Google cloud platform) and cloud data platforms such as Snowflake, Databricks, Hightouch. We don’t expect experience in all of these products, but a broad understanding of the vendor ecosystem in this space is key. 

Solid understanding of the technology market in areas such as Digital Experience Platforms, Personalisation, Digital Marketing, E-commerce, CRM, Contact Centres, Data-Driven Customer Experience and the application of emerging technologies (e.g. Generative AI, Mixed Reality) in the market. An appreciation of both open source and proprietary solutions, and the place for each, is essential.  

Experience of one or more market-leading Digital Experience Platforms such as Salesforce, Adobe Experience Cloud, Acquia, Pega, Service Now, or composable platforms aligned to the MACH Alliance, would be an advantage. 

In-depth digital platform experience, including awareness of the latest techniques, standards and best practices. Proven track record of delivering complex platforms at scale in both B2B and B2C settings 
 

Your Security Clearance

To be successfully appointed to this role you will need to undergo Baseline Personnel Security Standard checks. 
There are no nationality or residency restrictions, although if you have resided outside of the UK within the last 3 years, further checks may be required.
There are other criteria and check required for BPSS, and throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.

What does 'Get The Future You Want' mean to you?

You will reimagine what’s possible: creating value for the world’s leading organisations through technology to build a sustainable, more inclusive future. You will work with a range of clients all with a unique set of business, technological and societal ambitions, which will make a real impact across the UK.
You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.
You’ll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do. You’ll be joining a professional community of experts, who have got your back and will support you, every step of the way.

Why you should consider Capgemini

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.
 

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.