Chief of Staff & Operations Lead

About the job you’re considering

The Chief of Staff plays a critical leadership role within the AIE, ensuring operational excellence, driving strategic initiatives, and proactively identifying efficiencies and operational opportunities that enhance decision-making and business performance. This is not just a reporting and compliance role—it is about driving us to move faster, smarter, and more effectively deliver growth and impact.

This role acts as the operational backbone of the AIE, ensuring smooth internal operations while managing a small but essential support function roles
that include:
1 x Marketing Lead
1 x Events & Tech Lead
1 x Offshore Operations Resource (Part-time)

This role is proactive —beyond ensuring operational and financial reporting, the Chief of Staff is for someone who can balance big-picture thinking with flawless execution. You’ll have the opportunity to influence strategy, unlock efficiencies, and enable the team to do their best work.

Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

If you are successfully offered this position, you will go through a series of pre-employment checks, including:  identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)

Your role

Special Projects & Strategic Initiatives

• Lead and execute special projects set by the AIE leadership team.
• Manage strategic growth initiatives that enhance business performance, operational efficiency, or team capability.
• Drive business case development for new initiatives, investments, or strategic shifts.
• Critically be thinking and creating executable missions that shift the way the AIE operates e.g. new business models that unlock greater value with less operational overhead.
• Be creative and outcome oriented - passionate about driving impact with innovation and clearing the roadblocks along that path. You’ll have agency to contribute and innovate the operating model of our team, identifying and executing opportunities to level-up our impact and velocity.
• Establish focus and attention on critical collaborations the AIE should be creating/ maintaining e.g. Invent, CC, Frog etc
• Serve as a trusted advisor joining discover sessions acting as a Innovation coach, sector advisor and additional set of trusted hands.

Operational & Strategic Leadership + Resource Management

• Oversee and enhance financial and delivery forecasting, compliance, and operational strategy. Partnering with finance teams where needed.
• Enable better resource planning and allocation, ensuring that the right people are focused on the highest-value work.
• Own and deliver actionable insights that drive better decision-making across the leadership team.
• Drive efficiency improvements, automation, and dashboarding to provide real-time insights that improve strategic decision-making, maximising our impact
• Continuously identify and implement process / tool improvements to reduce time spent on manual tasks and reporting.
• Monitor data for accuracy, completeness, and adherence to financial and time-tracking processes.
• Identify opportunities to reduce burden of non-billable operational tasks from the core innovation team and delegate to offshore resources / establish growth roles needed
• Drive continuous improvements in tracking, reporting, and business analytics to unlock growth opportunities.

You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone.

Your skills and experience

Strategic & Proactive Mindset

• A natural problem solver and innovator, always seeking opportunities for improvement.
• Ability to anticipate needs and proactively implement changes before issues arise.
• Strong commercial acumen, ensuring operational decisions support business growth.

Operational & Financial Acumen

• Experience in financial forecasting, resource management, and budget oversight.
• Ability to synthesise data into insights that drive action - reporting is just table steaks.
• Skilled in process automation, dashboarding, and workflow optimisation - pushing the tooling we should be using.

Leadership & Influence

• Proven ability to lead and develop teams, even innovation support functions.
• Strong stakeholder management, able to influence leadership and drive change.
• Adept at managing multiple priorities, balancing strategic work with operational execution.

Execution & Delivery

• Highly organised and detail-oriented, ensuring execution at a high level.
• Experience leading special projects with tight timelines and measurable outcomes.
• Ability to translate insights into clear recommendations and actions.

Your security clearance

To be successfully appointed to this role you will need to undergo Baseline Personnel Security Standard checks.

There are no nationality or residency restrictions, although if you have resided outside of the UK within the last 3 years, further checks may be required.

There are other criteria and check required for BPSS, and throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.

We are a Disability Confident Employer

Capgemini is proud to be a Disability Confident Employer (Level 2)  under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:
•    Declare they have a disability, and
•    Meet the minimum essential criteria for the role.
Please opt in during the application process.

Make it real – what does it mean for you?

Capgemini. Make it real.You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation.  We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.

To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.
You will be joining one of the World’s Most Ethical Companies®, as recognised by Ethisphere® for 12 consecutive years. We live our values by making ethical business choices every day. Working ethically is at the centre of our culture at Capgemini, meaning you will be helping to create a future we can all be proud of.

Why you should consider Capgemini

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask.  When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts.  We find new ways technology can help us reimagine what’s possible.  It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future.  By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.