Business Analyst Fin Crime

Get The Future You Want!

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your Role

• Experience working within the Financial Services Industry and working within a Financial Crime Transformation environment and or/Regulatory Change project
• Experience conducting Business Analysis/Business Change (e.g. owning tasks according to project plans liaising with multiple stakeholders across cross functional teams drafting and presenting design papers)
• Understanding of core CDD AML processes and supporting technology

Your Profile

• Experience designing and delivering change to ID&V processes and technology Experience working within the Retail Banking sector
• Provision of customer service through various communication channels including chat email and phone.
• Execution of customer service requirements to resolve more complex specific customer needs and give a unique personalised resolution for each case.
• Collaboration with teams across the bank to align and integrate customer care processes.
• Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas.
• Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world while creating tangible impact for enterprises and society. It is a responsible and diverse group of 350,000 team members in more than fifty countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market-leading capabilities in AI, cloud, and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

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