Business Analyst (Insurance)

Job Title: Business Analyst (Insurance)

Location: London / Northampton

Role Overview 

We are looking for a skilled Business Analyst to support the Delegated Authority Harmonisation Program (DAHP), In this role, you will work closely with the Senior Business Architect to analyze, document, and improve business processes, helping to define global operating standards and drive alignment across multiple entities and regions.

This is a mid-to-senior level role, suited for candidates with strong analytical skills, stakeholder engagement experience, and exposure to large-scale transformation programs.

Hybrid working:

The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

Your Role

Business Process Analysis & Documentation

• Lead documentation of as-is and to-be processes across the delegated authority lifecycle:
  • Onboarding
  • Oversight
  • Audit
  • Offboarding
• Develop high-quality process maps, workflows, and artifacts (e.g., UML or equivalent)
• Conduct gap analysis between current state and target operating model
• Ensure all documentation is structured, consistent, and aligned with program standards

Delegated Authority Standards & Frameworks

• Support the definition and analysis of global delegated authority (DA) standards and guidelines
• Translate high-level architectural principles into clear business documentation
• Analyze existing policies across regions/entities to identify:
  • Inconsistencies
  • Improvement opportunities
• Contribute to building a harmonized global framework for DA operations

Workshops, Stakeholder Engagement & Coordination

• Plan and facilitate workshops with SMEs and stakeholders across geographies
• Prepare:
  • Agendas
  • Pre-read materials
  • Supporting documentation
• Capture decisions, actions, and outputs with clear traceability
• Drive engagement across diverse and cross-functional teams.

Your Job

• Experience in Business Analysis / Process Design within the insurance industry
• Exposure to Delegated Authority (DA) is highly preferred
• Proven experience working across multiple regions or business entities
• Strong experience engaging with senior leadership / C-suite stakeholders
• Experience working in large transformation programs
• Familiarity with:
  • Process modeling (UML or similar)
  • Operating model design
• Experience collaborating with:
  • IT Business Analysts
  • Solution Architects
  • Technology teams

Preferred Experience

• Background in global insurance organizations
• Experience in standardization / harmonization initiatives
• Exposure to governance frameworks and policy alignment

We are a Disability Confident Employer:

Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

• Declare they have a disability, and 
• Meet the minimum essential criteria for the role.

Please opt in during the application process.

Make It Real (what does it mean for you):

• You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation.  We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. 
  To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.
• You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.
• You will be joining one of the World’s Most Ethical Companies®, as recognised by Ethisphere® for 13 consecutive years. We live our values by making ethical business choices every day. Working ethically is at the centre of our culture at Capgemini, meaning you will be helping to create a future we can all be proud of.

Why you should consider Capgemini:

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask.  When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts.  We find new ways technology can help us reimagine what’s possible.  It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future.  By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini:

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
Make it real | www.capgemini.com