BUSIENSS ANALYST

Job Title: BUSIENSS ANALYST

Location: Knutsford

Role Overview

The Business Analyst (BA) will work within the Current Accounts Change Team, part of the Current Account Needs Lab (CAPL) Technology in Retail Banking. The role supports change initiatives across current account propositions and related customer journeys.

The BA will act as a key bridge between business stakeholders and technology teams, ensuring requirements are clearly defined, prioritised, and delivered in line with Agile principles.

Hybrid working:

The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

Your Role

Requirements Gathering & Analysis

• Lead requirements definition from Epic level through to Feature and Story level
• Work closely with Product Owners and stakeholders to elicit, document, and validate business requirements
• Produce clear, actionable user stories with well‑defined acceptance criteria
• Create analysis artefacts such as As‑Is / To‑Be process flows, wireframes, and context diagrams to support delivery

Agile Delivery

• Actively participate in daily stand-ups, sprint planning, backlog refinement, and retrospectives
• Support Product Owners in prioritising backlog items aligned to business value and delivery goals

Process & Solution Design

• Collaborate with Solution Architects and Engineering teams to ensure proposed solutions are technically feasible and aligned with requirements

Change Management & Governance

• Ensure alignment with Retail Banking CAPL governance and demand processes
• Manage and maintain requirements through JIRA, covering Epics, Capabilities, Features, and Stories

Your Job

Essential Skills

• Strong analytical and problem-solving abilities
• Comfortable working across multiple levels of detail: Epic (high-level) to Feature/Story (detailed)
• Proven experience with Agile frameworks (Scrum) and tools such as JIRA and Confluence
• Excellent communication and stakeholder management skills
• Ability to create high-quality user stories, acceptance criteria, and process documentation

Desirable Knowledge

• Familiarity with Better Backlogs.
• Understanding of current account products, including overdrafts and associated customer journeys

We are a Disability Confident Employer:

Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

• Declare they have a disability, and 
• Meet the minimum essential criteria for the role.

Please opt in during the application process.

Make It Real (what does it mean for you):

• You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation.  We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. 
  To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.
• You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.
• You will be joining one of the World’s Most Ethical Companies®, as recognised by Ethisphere® for 13 consecutive years. We live our values by making ethical business choices every day. Working ethically is at the centre of our culture at Capgemini, meaning you will be helping to create a future we can all be proud of.

Why you should consider Capgemini:

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask.  When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts.  We find new ways technology can help us reimagine what’s possible.  It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future.  By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini:

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
Make it real | www.capgemini.com