Telecom Service Delivery Lead

CAPGEMINI ENGINEERING

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

YOUR ROLE

• Support the coordination and operational follow-up of telecom solution validation and delivery activities within a complex operator environment.
• Coordinate activities across technical teams and internal stakeholders to ensure alignment on priorities, timelines, dependencies, and operational objectives.
• Track ongoing activities, risks, action plans, and delivery status, ensuring proper follow-up and visibility across projects and operational streams.
• Prepare and maintain clear documentation, including status reports, meeting follow-ups, operational records, tracking documentation, and governance updates.
• Collaborate with cross-functional teams to ensure smooth communication, issue resolution, and alignment between technical, operational, and business areas.
• Support governance and service delivery processes through reporting, operational follow-up, escalation management, and continuous improvement initiatives.
• Contribute to process optimization and operational efficiency across validation, certification, and delivery activities.
• Assist in coordinating validation and certification activities related to telecom and enterprise networking solutions, including voice, Wi-Fi, internet, and SD-WAN environments.

YOUR PROFILE

• Bachelor’s degree in Engineering (Telecommunications, Networks, Information Technology, or related field).
• Experience in telecom operations, service delivery, technical project coordination, or related environments.
• Good understanding of IP networking fundamentals and enterprise or telecom networking environments.
• Experience coordinating activities across multiple teams and stakeholders.
• Ability to manage priorities, follow structured processes, track dependencies, and maintain operational visibility.
• Strong communication, organizational, reporting, and stakeholder management skills.
• Proactive mindset, attention to detail, and ability to work in dynamic operational environments.
• Experience in telecom operators, enterprise networking, service integration, or validation/certification activities is considered a plus.

WHAT YOU’LL LOVE ABOUT WORKING HERE

• Join a multicultural and inclusive team environment.
• Enjoy a supportive atmosphere promoting work-life balance.
• Engage in exciting national and international projects.
• Hybrid work.
• Your career growth is central to our mission. Our array of career growth programs and diverse professionals are crafted to support you in exploring a world of opportunities.
• Training and certifications programs.
• Health and life insurance.
• Referral program with bonuses for talent recommendations.
• Great office locations.

ABOUT CAPGEMINI

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology, and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations.