Service Manager

CAPGEMINI ENGINEERING

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

YOUR ROLE

We are looking for an experienced Service Manager to join our team, taking end‑to‑end responsibility for the management of critical services and ensuring high levels of quality, availability, and customer satisfaction.

This role acts as the key interface between clients, operations, and technology teams, ensuring that delivered services meet agreed SLAs and support the organization’s strategic objectives.

Responsibilities

• Manage the full service lifecycle, from definition and transition to ongoing operations
• Ensure compliance with SLAs, KPIs, and OLAs, driving continuous service improvement initiatives
• Act as the primary point of contact for internal and/or external customers
• Coordinate cross‑functional teams (operations, NOC, engineering, suppliers)
• Oversee incident, problem, and change management, ensuring effective resolution and clear communication
• Lead service review meetings and provide executive-level reporting
• Identify risks, service improvement opportunities, and operational efficiencies
• Ensure alignment with ITIL frameworks and telecommunications best practices

YOUR PROFILE

WHAT YOU’LL LOVE ABOUT WORKING HERE

• Join a multicultural and inclusive team environment.
• Enjoy a supportive atmosphere promoting work life balance.
• Hybrid work.
• Your career growth is central to our mission. Our array of career growth programs and diverse professionals are crafted to support you in exploring a world of opportunities.
• Access valuable training and certifications in cutting edge technologies.
• Engage in exciting national and international projects.
• Health and life insurance.
• Referral program with bonuses for talent recommendations.
• Great office locations.

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology, and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations.