Senior Service Manager - PACS/RIS (Healthcare Sector)

CAPGEMINI ENGINEERING

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

YOUR ROLE

The Senior Service Manager Lead is responsible for the operational leadership of Picture Archiving and Communication Systems (PACS) and Radiology Information Systems (RIS), with a focus on PACS/RIS solutions. This role ensures the delivery of high-quality imaging informatics services, manages vendor relationships, and leads cross-functional teams to support clinical and IT stakeholders.

Operational Management:Manage day-to-day operations of PACS/RIS, including system performance, monitoring, and issue resolution.Oversee Service timelines and resource allocation.Ensure compliance with healthcare regulations and data protection standards.Develop and maintain SOPs, contingency plans, and service level agreements (SLAs).Coordinate with Philips support teams for escalations and technical resolutions.

Team Leadership:Support staff.Foster a culture of continuous improvement and professional development.Lead change management initiatives related to imaging informatics.

Compliance & Quality Assurance:Ensure systems meet regulatory standards (e.g., DICOM, HL7, GDPR).Conduct/Supervise audits and risk assessments.Implement quality improvement initiatives to enhance system reliability and user satisfaction.

YOUR PROFILE

• Bachelor’s or Master’s degree in Health Informatics, IT, Radiology, or related field.
• 5+ years of experience managing PACS/RIS systems, preferably with Philips IntelliSpace or Vue PACS.
• Strong understanding of radiology workflows, DICOM, HL7, and healthcare IT standards.
• Proven experience in service delivery.Excellent leadership, communication, and problem-solving skills.

Preferred Certifications:

• Philips PACS/RIS experience (nice to have).
• Healthcare.
• ITIL Foundation or higher.
• PMP or PRINCE2 (for project management).

WHAT YOU’LL LOVE ABOUT WORKING HERE

• Join a multicultural and inclusive team environment. 
• Enjoy a supportive atmosphere promoting work-life balance. 
• Engage in exciting national and international projects. 
• Hybrid work. 
• Your career growth is central to our mission. Our array of career growth programs and diverse professionals are crafted to support you in exploring a world of opportunities. 
• Training and certifications programs. 
• Health and life insurance. 
• Referral program with bonuses for talent recommendations. 
• Great office locations. 

ABOUT CAPGEMINI

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. 

Apply now!