NOC (Roaming)

CAPGEMINI ENGINEERING

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same. 

YOUR ROLE

We are looking for a Roaming Operations Engineer L1.5 to join the team responsible for the operation and support of International Roaming services.

The primary objective of this role is to ensure continuous monitoring of services, initial incident detection and handling, alarm management, and operational oversight of roaming platforms, ensuring service availability and quality for customers.

The candidate will be part of a 24x7 operational environment, working closely with specialized support teams, vendors, suppliers, and international operators.

Key Responsibilities:

• Monitor International Roaming services and platforms on a 24x7 basis.
• Identify, analyze, and categorize incidents and service degradations.
• Perform first-level troubleshooting according to established operational procedures.
• Open, update, and track tickets through to resolution and closure.
• Escalate incidents to L2/L3 teams, vendors, or partner operators when required.
• Ensure compliance with established SLAs and operational procedures.
• Participate in maintenance activities and planned works.
• Produce operational records and reports.
• Contribute to the continuous improvement of operational processes and identify automation opportunities.

YOUR PROFILE

• Degree or technical education in Telecommunications, Networking, Computer Science, or a related field.
• Basic knowledge of IP networking.
• Basic understanding of mobile networks and roaming services.
• Experience in NOC, SOC, or SNOC environments.
• Ability to communicate in Spanish and English within a technical environment (Mandatory).
• Availability to work in a 24x7 shift-based operation.

Preferred Knowledge:

• Roaming & Mobile Core
• LTE Roaming
• VoLTE Roaming
• 5G Roaming
• Use of monitoring and observability tools.
• Experience with ITSM platforms and ticket management systems.
• Monitoring of operational KPIs and SLAs.
• Strong analytical and problem-solving skills.
• High sense of responsibility.
• Strong analytical mindset and problem-solving orientation.
• Good communication skills.
• Ability to work under pressure in critical environments.
• Team spirit and collaborative approach.
• Proactive attitude and willingness to learn.

WHAT YOU’LL LOVE ABOUT WORKING HERE

• Join a multicultural and inclusive team environment. 
• Enjoy a supportive atmosphere promoting work-life balance. 
• Engage in exciting national and international projects. 
• Hybrid work. 
• Your career growth is central to our mission. Our array of career growth programs and diverse professionals are crafted to support you in exploring a world of opportunities. 
• Training and certifications programs. 
• Health and life insurance. 
• Referral program with bonuses for talent recommendations. 
• Great office locations. 

ABOUT CAPGEMINI

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology, and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations.