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LMS Support Business Analyst
LMS Support Business Analyst
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
YOUR ROLE
We are looking for a LMS (Learning Management System) Support Business Analyst to join our team in Lisbon.
Your main responsabilities will be:
- Ticket Management: Manage LMS support tickets and service requests within agreed SLAs.
- Incident Support: Analyze and resolve system incidents, user issues, and functional requests.
- Access Management: Administer user access, roles, and security reviews.
- Testing & Quality: Execute testing activities to ensure system stability and quality.
- Stakeholder Collaboration: Provide reporting and regular updates to internal and external stakeholders.
YOUR PROFILE
- 1-3 years of experience with Business Analysis and requirements gathering skills.
- Experience with Learning Management Systems (LMS) administration and support.
- Strong Business Analysis and requirements gathering skills.
- Experience in Incident Management and functional support (L1/L2).
- Knowledge of HRIS and HR Technology solutions.
- Experience with System Integration Testing (SIT) and User Acceptance Testing (UAT).
- Strong analytical and problem-solving abilitiesReporting and dashboard creation skills.
- Proficiency in Microsoft Excel, PowerPoint, and Word.
- Excellent stakeholder management and communication skills.
- Experience working in international and cross-functional environments.
- Strong documentation and process management skills.
- English proficiency (B2 level or above).
WHAT YOU'LL LOVE ABOUT CAPGEMINI
- At Capgemini Portugal we have a flexible and dynamic work environment. Flexibility enables a better work-life balance and gives more flexibility to the employee to manage the working hours, as well if he works at the office or remotely, according with the company’s hybrid work policy;
- We have local programs that promote people growth, reskill and new skills development (Career Acceleration Programs);
- We promote an empowering environment with autonomy and peers' relationships among the top scores of our Monthly Employees' feedback; Next to this, we also offer an attractive compensation package and benefits such as Health and Life insurance, as well as Referral program with bonuses for talent recommendations and other fringe benefits according with our partnerships in force.
- Capgemini Portugal is an equal opportunity employer. We promote equality and dignity in all aspects of recruitment and employment, as well as employment offers and promotions made according with competence and ability or performance, respectively.
ABOUT CAPGEMINI
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.
Get the future you want | www.capgemini.com
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Lisboa, PT
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