Delivery Manager

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At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

YOUR ROLE

As a Delivery Manager, you will be the strategic interface between Capgemini and one of our key telecom clients. You will lead a large-scale delivery program involving over 100 professionals, ensuring operational excellence, client satisfaction, and account growth. This is a high-impact role requiring strong leadership, stakeholder management, and delivery oversight.

YOUR PROFILE

• 10+ years of experience in telecom engineering, preferably within telecom operators, ISPs, or large enterprise environments with background in Autonomous Networks
• Strategic thinker with a strong delivery mindset
• Proven ability to build trust and influence at all levels of an organization
• Comfortable working in complex, fast-paced, and multicultural environments
• Strong leadership and team management skills
• Excellent communication, negotiation, and conflict resolution abilities
• Business-oriented with a focus on value creation and client success

Key Responsibilities

•  Act as at the executive and operational levels with customer
• Lead project governance: KPIs, SLAs, executive reporting, and steering committees
• Oversee financial performance (P&L, margin control, invoicing, forecasting)
• Identify and mitigate risks, manage escalations proactively
• Coordinate across onshore, nearshore, and offshore teams
• Collaborate with Technical Leads and People Managers to ensure successful execution
• Identify growth opportunities within the account and support commercial proposals
• Support the introduction of AI workflows in the processes and modernize the team ways of working
• Ensure client satisfaction and continuous improvement in delivery

Requirements

• Proven experience as an Engagement Manager or Client Delivery Manager in large-scale programs
• Strong background in Autonomous Networks & OSS/BSS (FlowOne & Orchestrator, Genesys contact center, InstantLink and Order Management applications)
• Experience managing large, distributed, and cross-functional teams
• Excellent communication and stakeholder management skills, including C-Level interaction
• Fluency in English (spoken and written)
• Solid financial management skills (P&L ownership, forecasting, margin control)
• Familiarity with both Agile and traditional delivery methodologies (Scrum, SAFe, PMP)

WHAT YOU’LL LOVE ABOUT WORKING HERE

• Join a multicultural and inclusive team environment.
• Enjoy a supportive atmosphere promoting work life balance.
• Hybrid work.
• Your career growth is central to our mission. Our array of career growth programs and diverse professionals are crafted to support you in exploring a world of opportunities.
• Access valuable training and certifications in cutting edge technologies.
• Engage in exciting national and international projects.
• Health and life insurance.
• Referral program with bonuses for talent recommendations.
• Great office locations.

ABOUT CAPGEMINI

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology, and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations.