Customer Technical Project Manager

CAPGEMINI ENGINEERING

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same. 

YOUR ROLE

As a Customer Technical Project Manager (CTPM), engineer mission is to lead the successful delivery of complex, end-to-end technical solutions within the telecommunications and cloud domains. I strive to ensure seamless integration, verification, and validation of Nokia technologies, while maintaining a sharp focus on customer satisfaction, technical excellence, and business value.

Responsibilities: 

• The CTPM is managing selected complex projects where Nokia delivers the complete solution as End-to-End owner, or for First-Off and large non-standard or cross-organisation solutions, or solutions with 3rd-Party involvement;
• The Customer Technical Project Manager leads and directs the technical functions being the Analysis & Design group, the Integration, Verification & Validation group;
• The projects are executed under Market Unit leadership based on the contracted scope being fully accountable for the overall solution integration up to acceptance and handover to operations; 
• Whenever possible, the CTPM is assigned during pre-sales in the project initiation phase, helping to convince the customer to buy from Nokia;
• During pre-sales phase define the technical delivery strategy from requirements gathering until final acceptance and migration, including project organization, definition of gates, deliverables, tools, and technical governance;
• The CTPM leads the technical negotiation during the implementation period, drives the technical project execution (through different project streams) and provides solutions to eliminate risks;
• The CTPM coordinates answers to unresolved technical issues and sets up technical support processes, involving necessary engineering teams when required;
• The CTPM verifies the E2E Quality of Service and stability of the solution, ensuring that all project KPI’s are within contract definition;
• The CTPM advises on customer network evolution and strives for project up-scopes. 

YOUR PROFILE

• Experience in complex projects with cross domain / E2E technology areas (7 years of experience);
• Experience in Telco Core networks area and Cloud and Data Centers;
• Good understanding of presales aspects like scoping, estimation and risk management;
• Ability to take responsibility and coordination and lead technical issues;
• Able to work and produce targeted results with minimal supervision;
• Self-starter - able to demonstrate strong sense of business ownership and leadership;
• Motivated by, and committed to meeting challenging individual and team deadlines;
• Independent and self-directed;
• Ability to create order in an unstructured environment;
• Configuration and change management experience;
• Solid understanding in system engineering and integration methodologies;
• Understanding of operator business drivers and technology;
• Technical Project management experience;
• Strong customer interaction skills.

WHAT YOU'LL LOVE ABOUT WORKING HERE

• Enjoy a supportive atmosphere promoting work-life balance. 
• Engage in exciting national and international projects. 
• Hybrid work. 
• Your career growth is central to our mission. Our array of career growth programs and diverse professionals are crafted to support you in exploring a world of opportunities. 
• Training and certifications programs. 
• Health and life insurance. 
• Referral program with bonuses for talent recommendations. 
• Great office locations.