Customer Technical Project Manager

Job Description:

Our client is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

Description:

As clients's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

In the CNS S&C Market Services Europe organization, we have a customer-centric technology team with Customer Architectsand Customer Technical Project Managers owning the technical success of complex project service deliveries, assuming the technical interface roles towards the customer.

Responsibilities:

• The CTPM is managing selected complex projects where delivery organization delivers the complete solution as End-to-End owner, or for First-Off and large non-standard or cross-organisation solutions, or solutions with 3rd-Party involvement .
• The Customer Technical Project Manager leads and directs the technical functions being the Analysis & Design group, the Integration, Verification & Validation group
• The projects are executed under Market Unit leadership based on the contracted scope being fully accountable for the overall solution integration up to acceptance and handover to operations.
• Whenever possible, the CTPM is assigned during pre-sales in the project initiation phase, helping to convince the customer to buy from the solution provider.
• During pre-sales phase define the technical delivery strategy from requirements gathering until final acceptance and migration, including project organization, definition of gates, deliverables, tools, and technical governance.
• The CTPM leads the technical negotiation during the implementation period, drives the technical project execution (through different project streams) and provides solutions to eliminate risks.
• The CTPM coordinates answers to unresolved technical issues and sets up technical support processes, involving necessary engineering teams when required.
• The CTPM verifies the E2E Quality of Service and stability of the solution, ensuring that all project KPI’s are within contract definition.
• The CTPM advises on customer network evolution and strives for project up-scopes.

Required Skills:

• Experience in complex projects with cross domain / E2E technology areas (7 years of experience)
• Experience in Telco Core networks area and Cloud and Data Centers
• Good understanding of presales aspects like scoping, estimation and risk management
• Ability to take responsibility and coordination and lead technical issues
• Able to work and produce targeted results with minimal supervision
• Self-starter - able to demonstrate strong sense of business ownership and leadership
• Motivated by, and committed to meeting challenging individual and team deadlines
• Independent and self-directed
• Ability to create order in an unstructured environment
• Configuration and change management experience
• Solid understanding in system engineering and integration methodologies
• Understanding of operator business drivers and technology
• Technical Project management experience
• Strong customer interaction skills

Nice to have:

• worked with Nokia solutions before (E2E TPM- 4G Packet Core on Nokia Cloud)
• already participated and contributed in presales
• public and/or hybrid cloud experience
• CI/CD automation experience