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Delivery Lead

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Job Description

The ideal candidate will have experience working in banking, payments, digital banking, wealth management, or any banking or insurance domain experience or related financial services domains and possess a strong understanding of process transformation, stakeholder management, and change adoption.

Responsibilities

  • Partner with business stakeholders to identify opportunities for process improvement, operational efficiency, and digital transformation.
  • Assess current-state business processes & assist future-state operating models and customer journeys.
  • Facilitate workshops, discovery sessions, and stakeholder interviews to define business challenges and transformation requirements.
  • Develop transformation roadmaps, business cases, and implementation strategies.
  • Provide consulting recommendations aligned with business objectives and regulatory requirements.
  • Lead and assist Organizational Change Management (OCM) activities across transformation initiatives.
  • Conduct stakeholder analysis, change impact assessments, and organizational readiness evaluations.
  • Translate business needs into functional requirements, user stories, process maps, and business solutions.
  • Asssit in  process re-engineering, gap analysis.
  • Collaborate with technology teams, product owners, and project managers to ensure requirements are accurately delivered.
  • Facilitate User Acceptance Testing (UAT), business validation, and implementation readiness activities.

Job Description - Grade Specific

Experience requirements

  • 5–8 years of experience in Management Consulting, Business Analysis, Change Management, or Business Transformation roles.
  • Proven experience delivering transformation initiatives within Banking, Financial Services, FinTech, or Payments organizations.
  • Hands-on experience working on banking products, payment platforms, digital banking solutions, or customer transformation programs.
  • Strong understanding of business process analysis and requirements management.
  • Experience delivering change initiatives involving people, process, and technology transformation.
  • Experience working with cross-functional teams in Agile, Waterfall, or Hybrid delivery environments.
  • Strong workshop facilitation, stakeholder management, and communication skills

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
Make it real | www.capgemini.com
Ref. code:  476170
Posted on:  20 Aug 2026
Experience Level:  Executives
Contract Type:  Permanent
Location: 

Kuala Lumpur, MY

Brand:  Capgemini
Professional Community:  Delivery Excellence

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