Business Analyst_APAC_Malaysia

Job Description

Business Analysis & Transformation Delivery

• Manage end-to-end business analysis activities across transformation programs, including requirements gathering, process mapping, and solution design.
• Collaborate with business, operations, and technology stakeholders to define and document functional and non-functional requirements.
• Translate business needs into actionable solutions that align with strategic objectives.
• Support implementation of change initiatives across banking environments, ensuring effective delivery and adoption.

Stakeholder Management & Communication

• Influence stakeholders to align on business goals, resolve conflicts, and drive consensus.
• Challenge and validate requirements and solution designs to ensure business value and feasibility.

Business Value & Strategy Execution

• Contribute to business case development, including benefits analysis and value realization tracking.
• Apply strong business acumen to ensure solutions deliver measurable business outcomes.
• Understand how design enablers support strategic business objectives and transformation goals.

Change Implementation & Delivery

• Support and manage the delivery of transformation initiatives across diverse stakeholder groups.
• Ensure smooth implementation of solutions into business operations, with a focus on user adoption and process optimization.
• Operate effectively in large, complex, and potentially global project environments (especially for senior roles).

Functional Domain Expertise (Mandatory – at least one of the following)

• Wealth Management, Private Banking, or Investment Banking
• Transaction Banking & Payments
• Digital Banking (Internet/Mobile Banking)
• AI-enabled solutions, automation, and process streamlining
• Customer onboarding journeys and account lifecycle management
• Life Insurance transformation initiatives
• Other banking and financial technology-related domains

Job Requirements

• Min experience of 6+ years in business analysis, change management, or product delivery roles
• Solid understanding of Agile methodologies (Scrum, Kanban, SAFe, etc.)
• Experience translating business needs into user stories and acceptance criteria
• Strong stakeholder management and facilitation capabilities
• Analytical mindset with experience using data to drive decisions
• Proficiency in Cantonese and/or Mandarin is required for regular engagement with stakeholders and markets across Greater China and related regions.