ServiceNow Manager

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

YOUR TASKS

• Transformation of client BPO / GBS /SSC query related processes in the areas of IT, HR, Finance, Finance etc
• Provide recommendation on “To Be” Connect to Resolve model to meet global, best in class standards,
• Provide guidelines on the technology set up to meet the requirements of transformed C2R model for particular service line
• Prepare user stories and use cases to define requirements for system adjustments
• Preparing process maps for C2R, supported with roles and responsibilities (RACI), and SLA and KPIs

YOUR PROFILE

• Practical knowledge of ServiceNow platform in the areas of: Finance and Control, Customer Service, Vendor management, Communication, Sourcing and Procurement, Audit Risk and Compliance, HR and IT
• Understanding of Connect to Resolve / Query to Resolve processes
• Experience in analyzing and understanding the business need and managing ServiceNow requirements
• Experience in working with IT, developers, operations with focus on delivering the agreed outcome / product / requirement in ServiceNow
• Ability to translate requirements into a business case
• Understanding of different Service Delivery Models (GBS/ SSC/BPO/hybrid/BOT etc.)
• General process knowledge - AP/AR/GL/MDM (others as advantage)
• Fluent English, (additional language such as French and / or German is a plus)

WHAT YOU’LL LOVE ABOUT WORKING HERE

• Practical benefits: company car, yearly financial bonus, private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and access to NAIS benefit platform
• Award-winning development programs to support your career at every stage. Connected Manager - our leadership development program has already helped over 300 employees accelerate their growth!
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings
• Cutting-Edge Technology: Position yourself at the forefront of IT innovation, working with the latest technologies and platforms. Capgemini partners with top global enterprises, including 145 Fortune 500 companies

GET TO KNOW US

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on TikTok! — @capgeminipl.

ABOUT CAPGEMINI

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. 
 

Apply now!