ServiceNow Data Analyst

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

YOUR TASKS

• Analysis of existing Operational and Service Level Compliance Dashboards, if any, and identify opportunities of enhancement 
• Conduct Client workshops for requirement gathering to identify customer reporting needs 
• Propose and recommend Service Levels and enhancements of Operational Dashboards for seamless Service Performance Management and Reporting 
• Document SLAs/KPIs in standard RSDDS (Report Solution Design Documents) format 
• Review and obtain sign-off/approval from customer to build SLAs/KPIs in ServiceNow (Service Level Definitions & Platform Analytics Dashboards) 
• Build stories for agreed and approved Service Levels/Operations Reports 
• Collaborate with ServiceNow Developers and Performance Analytics/Platform Analytics Developers to build SLA/KPI (SLA Definitions Application) and SLA Dashboards in Platform Analytics. 
• Collaborate with ServiceNow Developers and Performance Analytics/Platform Analytics Developers to build/modify existing operational Dashboards in Platform Analytics. 
• Demo Desing and Build of SLA/Operational Dashboards to Customer 
• Obtain sign-off to promote solutions to QA and PROD 
• Collaborate with Performance/Platform Analytics Developers to build Technical Design Document 

YOUR PROFILE

NICE TO HAVE

• Experience or familiarity with ServiceNow's machine learning module for predictive intelligence and advanced analytics.

WHAT YOU’LL LOVE ABOUT WORKING HERE

• Well-being culture: medical care with Medicover, private life insurance, and Sports card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast "Let's talk about wellbeing" which you can listen to on Spotify.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.
• Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

GET TO KNOW US

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.
Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on YouTube. 

ABOUT CAPGEMINI