Senior Consultant (HR Transformation, Q2R, Process Design)

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your role

As a Senior Consultant focused on HR Q2R processes, you will analyse, design and improve HR service processes, with a strong focus on Employee Experience and HR Helpdesk. You will support HR transformation initiatives by enabling processes with HR service management tools and working closely with HR, business and technology stakeholders to improve efficiency, quality and user experience.

Your tasks

• Assess and analyse HR Q2R processes, especially Employee Experience and HR Helpdesk
• Design and optimize end‑to‑end HR processes aligned with best practices
• Support change management activities (communication, training, adoption)
• Design process documentation, process maps and SOPs
• Work with HR Service Management tools (ServiceNow HRSD, Zendesk, Salesforce)
• Define KPIs and performance metrics for HR processes
• Collaborate with HR, business and technology stakeholders
• Support or lead business development and presales activities

Your profile

• Minimum 3 years of experience in HR transformation, HR operations or HR consulting
• Strong knowledge of HR Q2R / Employee Experience / HR Helpdesk processes
• Practical experience with ServiceNow HRSD, Zendesk, Salesforce or similar tools
• Strong analytical, problem‑solving and process thinking skills
• Very good communication, presentation and stakeholder management skills
• Experience working in international environments and complex governance models
• Bachelor’s degree and fluency in English
• Proficiency in Office 365 (Excel, PowerPoint, SharePoint)

What You'll love about working here

• Practical benefits: yearly financial bonus, private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and access to NAIS benefit platform.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings.
• Cutting-Edge Technology: Position yourself at the forefront of IT innovation, working with the latest technologies and platforms. Capgemini partners with top global enterprises, including 145 Fortune 500 companies.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

Get to know us

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on YouTube. 

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion.