Infrastructure Monitoring Analyst with French

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

YOUR ROLE

YOUR TASKS

• Log customer requests received via email, phone, or ticketing system into the internal ticketing tool under supervision.
• Handling the customer’s requests (via mail, telephone, tickets) and translating them into the ticketing system (creation of incidents / requests).
• Perform initial case handling: gather information, categorize requests, and escalate them to the appropriate teams when needed.
• Monitor customer systems and applications using standard monitoring tools and report alerts following defined procedures.
• Support the maintenance of basic documentation by updating ticket notes and contributing simple updates.
• Collaborate with senior team members to ensure timely follow‑up and resolution of customer issues.
• Providing trainings to new joiners

YOUR PROFILE

• Good verbal and written French skills.
• Basic English communication skills.
• Customer - focused attitudeStrong interest in supporting IT services.
• Good communication and teamwork skills.
• Basic understanding of IT concepts (e.g., what an incident is, general awareness of applications and infrastructure).

Nice to have:

• Experience in customer support, monitoring, or working in a service desk environment.
• Previous exposure to ticketing tools or IT support processes. 

WHAT YOU’LL LOVE ABOUT WORKING HERE

• Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Sports Card.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home thanks to HO package (including laptop, monitor, and chair). Ask your recruiter about the details.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.
• Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy.

GET TO KNOW US

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on YouTube. 

ABOUT CAPGEMINI

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. 
 

Apply now!