Customer Experience Quality Professional (with French)

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your role

You will play a key role in ensuring the highest standards of customer communication across digital channels. You will combine quality assurance with customer service expertise to improve interaction accuracy, consistency, and overall experience. By identifying improvement opportunities, validating content, and supporting process optimization, you will directly contribute to enhancing customer satisfaction, operational efficiency, and continuous improvement within the project.

Your tasks

• Resolve customer inquiries across digital channels, ensuring timely and effective solutions.
• Deliver high-quality customer service with a professional and customer-centric approach.
• Review and validate customer interactions (email, chat, calls) to ensure accuracy and quality.
• Identify errors or inconsistencies and contribute to continuous process and quality improvements.
• Troubleshoot technical issues using available tools and knowledge bases.
• Manage multiple interactions simultaneously, prioritizing tasks and meeting deadlines.

Your profile

• Fluent French (min. C1) and English with strong written and verbal communication skills.
• Minimum 2 years of experience in customer service or an international contact center environment.
• Strong communication and customer service skills.
• Good technical troubleshooting skills and practical knowledge of MS Office (Excel).
• Strong problem-solving abilities with capability to work independently and make decisions.
• Ability to multitask, stay organized, and adapt to changing priorities in a dynamic environment.

What You'll love about working here

• Well-being culture: medical care with Medicover, private life insurance, and sports card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast "Let's talk about wellbeing" which you can listen to on Spotify.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Build your development path through internal mobility, mentoring, professional communities, and close support from a People Manager.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details
• Award-Winning Stability & Culture: Become part of an organization celebrated as "Top Employer Poland 2026" - in the audit our stable and supportive work environment scored 100%!

Get to know us

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued. Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on YouTube.

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations.