Consultant (ServiceNow)

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your role

As a ServiceNow Consultant, you will be key in building and nurturing strong customer relationships by consistently delivering on your assigned tasks and exceeding client expectations. You will proactively identify opportunities for additional work and assist in recognizing cross-selling leads. Your expertise will be vital in building and transitioning effective Service Management and Service Integration solutions. You will also conduct discovery processes, gather business requirements, assess IT organization maturity, and translate these into actionable IT delivery plans aligned with core IT principles.

Your tasks

• Build customer relationships by delivering at client expectations on assigned deliverables, proactively identifying add on work and assisting in identifying cross sales leads
• Build and transition Service Management and Service Integration solutions
• Carry out discovery process by gathering customer’s business requirements and/or assessing the maturity of the IT organization and the level of business
• Translate customer’s business requirements into IT delivery, including IT principles
• Oversee specific work / tasks or process streams including ensuring ITIL aligned processes, procedures and work instructions are produced to required standard and are trained upon

Your profile

• Strong analytical skills to evaluate the criticality of information collected from multiple sources, reconcile conflicts, decompose high-level information into detail
• Presentation and workshops facilitation skills, ability to provide training to clients and internal team members
• Experience in ITIL Service Management Processes (IT Asset Management Lifecycle processes as a plus)
• Awareness of technologies and good practices that support ITSM solutions, integrations including CMDB and auto-discovery tooling
• Understanding of functionalities of ServiceNow and ability to explain and recommend platform capabilities to maximize value of delivered service.
• Hands-on experience in deployment, configuration or administration of the ServiceNow platform, familiarity with system automations and integration architecture
• Excellent command of the English language and experience in communication across all levels of an IT organization, at the most senior level
• Readiness for business travel

What You'll love about working here

• Well-being culture: medical care with Medicover, private life insurance, and Sports card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast "Let's talk about wellbeing" which you can listen to on Spotify.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings.
• Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

Get to know us

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on YouTube. 

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations.