Business Advisor (with Romanian)

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your Role

Your Tasks

• Providing professional customer support to Romanian-speaking clients via phone
• Resolving customer inquiries in a timely and efficient manner
• Identifying customer needs and offering appropriate solutions
• Troubleshooting basic technical issues and escalating when necessary
• Documenting interactions and actions taken in the system
• Working collaboratively with internal teams to ensure service excellence
• Using MS Office tools (especially Excel) to support daily tasks and reporting

Your Profile

• Fluency in Romanian (C1/C2) and good command of English (minimum B2)
• Minimum 2-3 years of experience in an international contact center environment
• Strong communication and interpersonal skills
• Proven customer service orientation
• Basic technical knowledge and troubleshooting skills
• Good working knowledge of MS Office tools (especially Excel)
• Ability to work in a fast-paced and dynamic environment
• Strong problem-solving and organizational skills

What You'll love about working here

• Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Sports Card.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home thanks to HO package (including laptop, monitor, and chair). Ask your recruiter about the details.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings.
• Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy.

Get to know us

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on YouTube. 

About Capgemini