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Service Delivery Manager | 15 Years | Kolkata

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. 

Job Description

  • Lead the Contact center operation engagement along with engagement director across the geography.
  • Should have done and managed Customer service operation and Transformation for Global clients and should have experience in handling global clients.
  • Working with Solution teams to develop and deliver solutions.
  • Provide guidance/working with the team in terms of responding to RFI/RFP.
  • Develop both thought leadership points of view and new service offerings to differentiate us in the marketplace.
  • Should have good understanding of the latest Technology trends in the market and should have worked on the same.
  • Should have independently conducted Workshop with the clients.
  • and experience in creating and deliver packs to the clients as part of the client interaction should have worked in operating big contact center experience for third party.

Primary Skill

  • Cross sectoral experience including manufacturing, utilities, financial services and media and entertainment companies must have experience in one of the following: AWS, GENESIS.
  • Designing and delivering the Contact center operating model including the role of Shared Services/Outsourcing.

Secondary Skills

  • Strong leadership team to lead a small team, demonstrable track record in Customer service operations.
  • Experience of running projects and excellent communication skills and evidence of thought leadership and innovative thinking.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion. 
Ref. code:  140448
Posted on:  8 Feb 2025
Experience Level:  Executives
Contract Type:  Permanent
Location: 

Kolkata, IN

Brand:  Capgemini
Professional Community:  Delivery Excellence

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