Operation Manager - Customer Service I 11 To 13 Years I Kolkata

Job Description

• Should have experience in contact center.
• Should be able to meet teams daily task handling through various form & medium of communication, written and/or verbal or phone
• Prior Contact Center transformation experience is a must
• Should be able to meet the quality, productivity targets & defined timelines to ensure Service Level Agreements (SLAs) and ensure there is no penalty due to miss in SLA’s.
• Should ensure accuracy in the tasks completed.
• Demonstrate analytical capabilities while performing tasks.
• Should adhere to established policies, procedures, and compliance which result in a satisfactory audit rating

• Should have knowledge on ITES/BPO/KPO/Customer Service /Operations.
• Transformation and QA skill in Contact center operations.
• Good proficiency on English language.
• Exposure to business domain is an added advantage.
• Excellent grasping powers able to understand the various processes.
• Team player with excellent verbal and written communication skill.
• Willing to work in 24/7 environment and sign a service agreement as per company norms
• Ability to work in flexible work schedule, including holidays & weekends.

Primary Skills

• Should be committed and focused to succeed under challenging work environment
• Should be able to adapt with the changes in the processes and updates in a dynamic process.
• Strong numerical skills and a positive "Can do" attitude combined with strong attention to detail and an awareness of current market issues.
• Should seek feedback on one’s performance and uses that feedback to grow

• Open for working in high pressure environment.
• All prospective employees must pass a thorough background check prior to joining and reference checks prior to offer.
• Customer Service Associate/Customer Care Representative

Secondary Skills