HR Services Lead Analyst | 12 To 15 Years | Kolkata

Job Description

• Design and deliver effective, creative process strategies and best practices to deliver high quality HR Admin operations and play an active role in developing his/her team, recruiting, training, backup planning and attrition management for his/her team.
• Interface with clients regarding specific job orders, issues, improvements, escalations, etc.
• Responsible for generating, maintaining and managing strong relationships with the client and fulfilling client HR ops needs within minimal time able to handle daily activities which include client handling, escalations, deliveries.
• Responsible for ensuring client and management reporting & proactive projection of challenges and probable solutions and manage the client engagement.
• Works with designated stakeholders to gather and finalize commitments to meet contractual thresholds and respond to client’s queries & escalations accurately (via phone, live chat, email and case management system).
• Process, maintain & administer HR transactions & provide support (e.g. Talent development, Mobility, Workforce administration, talent acquisition, case management, HR helpdesk, remuneration, etc.).
• Must have strong track record of client management,  team management, other stakeholder management and clear understanding of SLA, KPIs and targets and should have experience of driving it.
• Leadership and organizational skills to meet deadlines very good knowledge of continuous improvement methodology, automation and robotization tools.
• Experience of managing employee life cycle activities like personal/job/pay changes, HR documentation, New hire/onboarding, transfers, leave & absences, promotions, relocations, separations, etc System data entry experience (Oracle HCM, Taleo, SuccessFactors, etc.).

Primary Skill

• Valid experience of 10-17 years in HR domain.
• Team management.
• Experience in leading HR service delivery & transformation.
• Experience in HR technology.

Skills (competencies)