HR Operations - Engagement Manager

Your Role

We are seeking for an experienced HR Operations - Engagement Manager to join our team. The successful candidate will help in driving the client engagement and satisfaction with HR Operations services through effective communication, support, and relationship management.

In this role you will play a key role in:

• Serve as the primary point of contact for level 2 escalations from client.
• Build and maintain strong relationships with all stakeholders to understand their needs and priorities and ensure timely and effective resolution.
• Provide guidance and support to Team Members and Delivery Manager.
• Collaborate with Client and SMEs to identify opportunities for improving services and processes based on feedback and insights gathered from stakeholders.
• Collaborate with Client and SMEs to identify opportunities for improving services and processes based on feedback and insights gathered from various stakeholders.
• Monitor employee satisfaction with services rendered and identify trends and areas for improvement.
• Lead special projects and initiatives as assigned by senior management.

Your Profile

• Proven expertise in HR Services, with a focus on employee engagement, HR service delivery, or HR operations.
• Strong interpersonal skills, with the ability to build rapport and credibility with employees and stakeholders at all levels of the organization.
• Excellent communication skills, including written, verbal, and presentation skills.
• Ability to prioritize and manage multiple tasks and projects in a fast-paced environment.
• Proven ability to collaborate effectively with cross-functional teams and influence stakeholders at all levels of the organization.
• Customer-centric mindset with a passion for delivering an exceptional employee experience. 
• Proficiency in HRIS systems and Microsoft Office Suite.
• Customer-centric mindset with a passion for delivering an exceptional employee experience.
• Strong problem-solving skills and attention to detail.

What you'll love about working here

• You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
• We’re committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. You are valued for who you are, and you can bring your original self to work.
• At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.