Delivery Excellence | 15+ years | Kolkata

Job Description

Capgemini is seeking a director level executive for Delivery excellence head role.

Primary Skills

Responsible for driving the continuous improvement initiatives / projects and implementing QMS for the assigned engagements. This includes 

•    Creating a continuous improvement culture across the global BPO by fostering the Lean, digital transformation methodologies. 
•    Ensure the Continuous Improvement approach across Engagements and Centers 
•    Responsible for mentoring Lean six sigma projects using digital transformation & robotic process automation
•    Responsible for ensuring improvement in organization DNA (Training on Lean & Six Sigma)
•    Supports process alignment based on best-in-class processes
•    Balance Scorecard for leadership reporting
•    Fosters the global sharing of innovation, new methodologies and benchmarking
•    Support Big Data analytics and Cloud Computing services
 

Secondary Skills

Should be at least BB certified with exposure to leading Lean Six Sigma projects
•    Exposure to the current automation tools and its implementation
•    Preferred with BPO experience of 16+ years in driving process improvement, process transformation
•    Should have knowledge on different RPA strategies & RPA products (certification added advantage)
•    Advantage to have knowledge in:
•    Dashboard & reporting tools like Power BI, Tableau, Qview
•    Algorithms using R /Python/SAS programming 
•    Chatbots, Artificial intelligence, Process mining tools
•    Cloud services & Analytics
•    AGILE based project management