International Voice Process_Kolkata

Your Role

• Freshers are also eligible
• 1 to 2 years of experience in BPO, Healthcare, Claims Processing, Customer Service, Collections, or related operations.
• Experience in handling customer issues, case management, and escalation management.
• Strong verbal and written communication skills in English.
• Good comprehension and analytical skills.
• Ability to work with accuracy and attention to detail.
• Proficiency in MS Office applications, email systems, web-based tools, and data entry activities.
• Willingness to work in a 24x7 environment.
• Open to work from office.

In this role you will play a key role in:

• Excellent verbal and written communication in English.
• Strong customer handling and escalation management skills.
• Analytical thinking and problem-solving ability.
• Attention to detail and accuracy.
• Time management and multitasking skills.
• Ability to work independently and in a team environment.
• Basic understanding of healthcare claims and insurance processes (preferred).

YOUR PROFILE

Educational Qualification

• Graduate in any discipline.

Work Location & Shift

• Work from Office and Work from Home
• Noida & Kolkata
• Flexible to work in a 24x7 rotational shift environment

Experience Range:

• A2: Freshers
• A3: 1-3 Years

WHAT YOU'LL LOVE ABOUT WORKING HERE