C2C Collections Process Manager

YOUR ROLE

As a member of the team, you will leverage your proficient knowledge of one or more processes to participate in meeting service levels, key measurement targets of the team and delivers a high quality and cost-effective service. Is proactive in ensuring the delivery of a customer focused service to client.  Be aware of the business context for the analyzed data and can draw insights and makes relevant recommendations with coaching Understand that individual performance (efficiency and effectiveness) impacts the performance of the overall engagement.

In this role you will play a key role in: 

• Have good knowledge of the process, policies and desk top procedures within their engagement
• Have good knowledge of the Client business area they support
• Displays a developing understanding of Capgemini, the way we do business, the technologies involved and operational processes & procedures we recommend.
• Identify simple ideas that add value to day-to-day operations or tasks and makes improvements to process within own area of remit
• Have excellent command of the functionalities of the technology used for the delivery of services in the specific client context
• Have general knowledge of CG Platforms approach and the Automation Drive Suit.
• Be familiar with standard analysis tools/techniques
• Understand KPI measures and their basic impact on profitability

YOUR PROFILE

• • Manages a team of Collections Specialists
  • Manages one or a few large customers on the basis of an Account Management approach
  • Ensures the implementation and adherence to the agreed collections policy
  • Responsible for achieving cash collection and ageing targets
  • Acts as first point of escalation for (jr) Credit Controller

  WHAT YOU'LL LOVE ABOUT WORKING HERE

  • Provides mentoring to Credit Controllers
  • Ensures compliance with established credit management protocols within team
  • Established and develops relationships with major accounts