Application L1 Support (Oracle EBS - Finance)

Your Role

We are seeking a skilled finance professional with strong Oracle E-Business Suite (EBS) Finance expertise to join the Finance Application Functional Support (FAFS) team. The role will focus on providing Level 1 (L1) functional support for Oracle EBS Finance modules, ensuring timely resolution of user issues and stability of finance operations. This position is aligned to support the European region (CET time zone) and will operate in CET-aligned working hours to ensure seamless regional coverage. 

In this role you will play key role in

Functional Support & Issue Resolution • Act as the first point of contact (L1) for finance users, handling functional queries related to Oracle EBS Finance modules (GL, AP, AR, FA, CM) • Analyse, troubleshoot, and resolve issues within defined SLA timelines • Escalate complex or technical issues to L2/L3 teams, while retaining ownership and ensuring follow-through Process & System Understanding • Support end-to-end finance processes within Oracle EBS ensuring alignment with business requirements • Develop a strong understanding of R2R, P2P, and O2C cycles • Identify recurring issues and contribute to process improvements and standardization initiatives Service Management & Governance • Manage incidents and service requests via ServiceNow / Service Central / ITSM tools • Ensure adherence to SLAs, KPIs, and governance standards • Maintain accurate ticket documentation and status updates Collaboration & Stakeholder Engagement • Collaborate closely with: o Regional finance teams (Europe – CET region) o L2/L3 support teams and cross-functional stakeholders • Act as a bridge between business users and technical teams for effective issue resolution Knowledge Management • Contribute to SOPs, knowledge base articles, and standard resolutions • Support continuous improvement and knowledge-sharing initiatives • Ensure reuse of solutions to reduce repetitive incidents Regional Coverage (Europe Focus) • Provide dedicated support aligned to European business operations (CET time zone) • Ensure effective communication, responsiveness, and user satisfaction across entities

Your Profile

• Strong experience in Oracle EBS Finance modules (GL, AP, AR, FA, CM)

• Good understanding of end-to-end finance processes (R2R, P2P, O2C)

• Strong analytical and problem-solving skills

• Excellent communication and stakeholder management skills

• Hands-on experience with ServiceNow / ITSM tools / Jira (preferred) 

You will love about working here

•You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders.•You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.•You will have the opportunity to learn on one of the industry's largest digital learning platforms, with access to 250,000+ courses and numerous certifications.•We’re committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. You are valued for who you are, and you can bring your original self to work.•Every Monday, kick off the week with a musical performance by our in-house band - The Rubber Band. Also get to participate in internal sports events, yoga challenges, or marathons.•At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.