Application Consultant

Your Role

Functional Support & Issue Resolution
• Act as the first point of contact (L1) for finance users, handling functional queries related to SAP FI and CO modules
• Analyse, troubleshoot, and resolve issues within defined SLAs
• Escalate complex or technical issues to L2/L3 teams while maintaining ownership
Process & System Understanding
• Support financial processes within SAP S/4HANA and ensure alignment with business requirements
• Identify recurring issues and contribute to process improvements and optimization
Service Management & Governance
• Manage incidents and service requests through ServiceNow / Service Central
• Ensure adherence to SLA / KPI targets and reporting standards
Knowledge Management
• Contribute to SOPs, knowledge articles, and standard solutions
• Support continuous improvement and knowledge-sharing initiatives
Regional Coverage (North America Focus)
• Provide dedicated support aligned to North America business operations
• Ensure effective communication and timely resolution across US/Canada entities

Your Profile

• Bachelor’s degree in finance / accounting field
• 5–8 years of experience in SAP FICO support or consulting
• SAP certification (FI/CO) – optional but preferred
• Experience in global support environment, especially North America, is an added advantage.

• Strong experience in SAP S/4HANA Finance (FI/CO modules)
• Good understanding of end-to-end finance processes (R2R, P2P, O2C)
• Excellent analytical and problem-solving skills
• Strong communication and stakeholder management skills
• Hands-on experience with ServiceNow / ITSM tools / Jira (preferred)

WHAT YOU'LL LOVE ABOUT WORKING HERE

•   You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders.
• You will get comprehensive wellness benefits including health checks, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
•You will have the opportunity to learn on one of the industry's largest digital learning platforms, with access to 250,000+ courses and numerous certifications.
•We’re committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. You are valued for who you are, and you can bring your original self to work.
•Every Monday, kick off the week with a musical performance by our in-house band - The Rubber Band. Also get to participate in internal sports events, yoga challenges, or marathons.
•At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.