Sparring Process Knowledge Manager with German

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your role

In this role, you will lead the end‑to‑end knowledge management process by capturing key insights, maintaining an accessible knowledge repository, and promoting best practices across the organization. You will collaborate with service providers and internal teams to ensure effective knowledge sharing, support employees through training on KM tools and methodologies, and continuously improve knowledge-related processes. Additionally, you will monitor performance through defined metrics and report progress to senior management, fostering a culture of learning and operational excellence.

Your tasks

• Knowledge Capture: Identify and capture valuable knowledge from various sources, including documentation, subject matter experts, and service delivery experiences.
• Knowledge Repository Management: Develop and maintain a centralized knowledge repository that is easily accessible and user-friendly for all stakeholders.
• Collaboration: Work closely with service providers and internal teams to promote knowledge sharing and ensure alignment with organizational goals.
• Training and Support: Provide training and support to staff on knowledge management tools and practices, fostering a culture of continuous learning.
• Process Improvement: Analyze knowledge management processes and identify opportunities for improvement to enhance efficiency and effectiveness.
• Reporting and Metrics: Develop metrics to measure the effectiveness of knowledge management initiatives and report on progress to senior management.
• Best Practices Promotion: Advocate for best practices in knowledge management and ensure that lessons learned are documented and shared across the organization.

Your profile

• Bachelor's Degree: A degree in Information Management, Business Administration, or a related field.
• Experience: Proven experience in knowledge management, information management, or a related role, preferably within a SIAM or multi-vendor environment.
• Analytical Skills: Strong analytical skills with the ability to assess knowledge gaps and develop effective solutions.
• Communication Skills: Excellent verbal and written communication skills to convey complex information clearly and effectively.
• Technical Proficiency: Familiarity with knowledge management tools and methodologies, as well as ITSM frameworks like ITIL.
• Certifications: Relevant certifications in knowledge management or ITIL Foundation Certification are preferred.
• English and German language (Level C1) is a must have.

What You'll love about working here

• Well-being culture: medical care with Medicover, private life insurance, and Sports card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast "Let's talk about wellbeing" which you can listen to on Spotify.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings.
• Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

Get to know us

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on YouTube.

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion.