Service Management Availability Manager (with German)

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your role

As an Availability & Capacity Management Specialist, you will help ensure the reliability, performance, and availability of IT services that support business operations. Working closely with service management and technical teams, you will monitor service health, coordinate responses to disruptions, analyze trends, and support capacity planning to ensure systems meet current and future business needs while continuously improving service quality.

Your tasks

• Define, document, and communicate availability requirements and service level agreements (SLAs) for IT services and systems.
• Monitor the performance and availability of IT services, preparing reports to identify trends, risks, and improvement opportunities.
• Coordinate with incident and problem management teams to restore services quickly and support root cause resolution.
• Collaborate with capacity management teams to ensure infrastructure supports required availability levels and future growth.
• Identify and log events across the IT environment to maintain operational visibility.
• Classify and filter events to prioritize actions and enable effective response management.
• Coordinate responses to events, including escalation of incidents and initiation of appropriate mitigation actions.
• Analyze service, event, and capacity data to improve reliability, optimize resource utilization, and support long-term capacity planning.

Your profile

• You hold a Bachelor’s degree in Information Technology, Computer Science, or a related field.
• You have proven experience in availability management, incident management, or a similar IT service management role.
• You demonstrate strong analytical and problem-solving skills.
• You communicate effectively and collaborate confidently with diverse stakeholders and IT teams.
• You are familiar with IT service availability monitoring tools and related methodologies.
• You have experience monitoring system performance, analyzing trends, and supporting capacity planning activities.
• You hold an ITIL Foundation Certification.
• You have English and German language skills at C1 level.

What You'll love about working here

• Practical benefits: yearly financial bonus, private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and access to NAIS benefit platform.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings.
• Cutting-Edge Technology: Position yourself at the forefront of IT innovation, working with the latest technologies and platforms. Capgemini partners with top global enterprises, including 145 Fortune 500 companies.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

Get to know us

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on YouTube. 

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations.