Service Asset and Configuration Manager (with German)

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your role

Service Asset and Configuration Management (SACM) is a vital component of IT Service Management (ITSM) that focuses on managing and maintaining the integrity of an organization’s IT assets and their configurations. This discipline ensures that all assets, including hardware, software, and documentation, are accurately recorded and maintained throughout their lifecycle. It plays a crucial role in supporting effective service delivery and decision-making within the organization.

The Service Asset and Configuration Manager is responsible for overseeing the identification, control, and maintenance of service assets and configuration items (CIs) within the organization. This role involves establishing and managing a comprehensive configuration management database (CMDB), ensuring that all assets and their relationships are accurately documented. The Service Asset and Configuration Manager also ensures compliance with policies and standards, facilitates audits, and supports change management processes to optimize the use of IT resources and enhance service delivery.

Your tasks

• Configuration Inventory: Maintain a comprehensive and up-to-date inventory of all configuration items (CIs), including hardware, software, licenses, and associated documentation.
• CI Classification: Classify configuration items based on their criticality, usage, and value to the organization, prioritizing management efforts effectively.
• Lifecycle Management: Oversee the complete lifecycle of configuration items, from acquisition and deployment to maintenance, upgrades, and decommissioning.
• Configuration Optimization: Identify opportunities for optimizing the utilization of configuration items, reducing costs, and enhancing operational efficiency.
• Compliance Management: Ensure that all configuration items comply with licensing, legal, and regulatory requirements, as well as internal policies.
• Vendor Collaboration: Work closely with vendors to procure configuration items, negotiate contracts, and manage vendor relationships effectively.
• Risk Management: Identify and manage risks associated with configuration items, including potential security vulnerabilities, maintenance challenges, and end-of-life concerns.
• Documentation and Records Management: Maintain accurate records of configuration-related information, contracts, licenses, and warranties to support effective management.
• Change Coordination: Coordinate changes to configuration items, ensuring alignment with configuration management objectives and conducting impact assessments.
• Reporting and Analysis: Generate reports and analyze data related to configuration management to support decision-making regarding asset utilization, costs, and efficiency.
• Disposal and Decommissioning: Plan and oversee the proper disposal or decommissioning of retired configuration items in an environmentally responsible manner.

Your profile

•  Bachelor's Degree: A degree in a relevant field such as IT Management, Information Systems, or Business Administration.
• Proven Experience: Demonstrated experience in service asset and configuration management, IT asset management (ITAM), or a related role.
• Analytical Skills: Strong analytical and problem-solving abilities to assess and optimize configuration management processes.
• Communication Skills: Excellent communication and negotiation skills to effectively collaborate with stakeholders and vendors.
• Familiarity with Tools: Knowledge of configuration management and ITAM tools and methodologies.
• Certifications:
• Certified IT Asset Manager (CITAM) or equivalent certification.
• ITIL Foundation Certification, with a focus on service management principles.

What You'll love about working here

• Practical benefits: yearly financial bonus, private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and access to NAIS benefit platform.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings.
• Cutting-Edge Technology: Position yourself at the forefront of IT innovation, working with the latest technologies and platforms. Capgemini partners with top global enterprises, including 145 Fortune 500 companies.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

Get to know us

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on YouTube. 

About Capgemini

Capgemini is the business transformation partner for enterprises in the age of AI. We help organizations imagine and build an intelligent, sustainable future, combining AI, technology and human ingenuity to transform how they operate, innovate and grow. With unique end-to-end capabilities spanning strategy, technology, engineering and intelligent operations, we bring together deep industry expertise and market-leading capabilities in AI, cloud and data to turn ambition into measurable business outcomes at scale. Supported by a robust ecosystem of partners and nearly 60 years of expertise, Capgemini is a responsible and diverse global organization of over 410,000 team members in more than 50 countries. The Group reported 2025 revenues of €22.5 billion.

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