Senior Major Incident Consultant (with French)

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your Role

The Senior Major Incident Consultant is responsible for managing and coordinating major incidents across complex IT environments to ensure rapid resolution and minimal business impact. This role requires strong communication skills in French and English, advanced technical understanding, and the ability to lead cross-functional teams under pressure.

Your Tasks

• Leading, coordination the resolution of major incidents, ensuring adherence to SLAs and minimizing downtime.
• Monitor and escalate status as needed for Priority 1 and 2 outage tickets.
• Act as the primary point of contact during critical incidents, providing clear and timely updates to stakeholders.
• Prepare effective communicate in French and English with internal teams, vendors, and customers.
• Prepare and deliver incident reports, root cause analysis, and post-incident reviews.
• Ensure compliance with ITIL best practices for Incident and Problem Management.
• Identify opportunities for process improvement and contribute to service stability initiatives.
• Support junior team members and share best practices.
• Drive collaboration across technical and business teams during high-pressure situations.
• Ensure timely provision of agreed regular reports and documents
• Participation in Major Incident reviews

Your Profile

• Fluent in French and English (written and spoken).
• Excellent communication, negotiation, and problem-solving skills.
• Ability to work under pressure and manage multiple priorities.
• Knowledge of ServiceNow or similar ITSM tools.
• Strong knowledge of ITIL framework (ITIL certification preferred)

Nice to Have:

• Familiarity with infrastructure, applications, and cloud environments
• Additional certifications (e.g., ITIL Expert, PMP)

What You'll love about working here

• Well-being culture: medical care with Medicover, private life insurance, and Sports card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast "Let's talk about wellbeing" which you can listen to on Spotify.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings.
• Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

Get to know us

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on YouTube. 

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion.