Process Manager

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

YOUR TASKS

• Drive actions that increase the percentage of changes that are implemented correctly first time
• Ensure that change implementation risk is understood and mitigated to increase the likelihood of successful implementation at first attempt
• Ensure that all changes are managed as planned within the timescales agreed with the change requester
• Ensure agreed Request for Change (RFC) are entered correctly in the Change Control System
• Organize Change Advisory Board Meetings (CAB),
• Ensure agenda and papers are issued to participants in good timeReview,
• Monitor and communicate the progress and final outcome of changes to all relevant parties
• Ensure RFCs are allocated an appropriate priority in collaboration with the requester to ensure appropriate scheduling
• Reject impractical RFCsChair CAB meetings
• Ensure all impacted/interest parties are informed throughout the change life cycle
• Take personal control of Emergency Changes
• Drive actions that minimize disruption to our customer’s environments due to changes
• Provides guidance and assistance to SDOs to ensure a globally consistent approach to operational processes

YOUR PROFILE

• Experience in IT Infrastructure, with emphasis on operational managemen
• Acted in a change management capacity in a customer service or IT environment for at least 12 months
• Clear commitment to Service Management Framework
• Approach to IT Infrastructure management essential,  previous experience strongly desirableI
• ITIL V3 or V4 Foundation Certificate would be an advantage
• Experience in using a Change Management systemExperience in dealing with technical and non technical teams
• Good knowledge and experience of how to manage SLA’s and KPI’s
• Ability to update existing process documentation and training materials
• Excellent excel skills
• Communication skills
• Analytical thinker with strong leadership skills
• Ownership mentality

Language skills:

• Fluent English both verbal and written
• Fluent French both verbal and written

Nice to have:

• Experience in the following Release Management duties would be an asset
• Managing release process and release schedule
• Management of releasesDrive process improvementTransition of new services into operational support
• Management of escalations and service reporting
• Ownership of Definitive Hardware Stores and Definitive Software Libraries

WHAT YOU’LL LOVE ABOUT WORKING HERE

• Practical benefits: yearly financial bonus, private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and access to NAIS benefit platform.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.
• Cutting-Edge Technology: Position yourself at the forefront of IT innovation, working with the latest technologies and platforms. Capgemini partners with top global enterprises, including 145 Fortune 500 companies.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

GET TO KNOW US

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on YouTube. 

ABOUT CAPGEMINI

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. 
 

Apply now!