Operational Lead with German

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

YOUR ROLE

We are seeking a highly motivated and experienced Operational Lead to join our Service Management Office SMO  team. This role is pivotal in ensuring the seamless delivery of IT services to our clients, maintaining high standards of service quality, and driving continuous improvement initiatives. The ideal candidate will have a strong background in ITIL practices, service management, and client relationship management.

YOUR TASKS

• Service Management Oversight:
  Ensure that ongoing services meet contractual obligations and service level agreements (SLAs). Monitor performance metrics and proactively identify areas for improvement.
• Client Relationship Management:
  Develop and maintain strong relationships with client representatives. Understand client business needs and align service delivery accordingly.
• Operational Leadership:
  Lead day-to-day operations within assigned service areas. Collaborate with technical leads to ensure timely and effective service delivery.
• Performance Monitoring:
  Track and report on key performance indicators (KPIs) and SLAs. Take corrective actions when deviations occur and ensure service recovery.
• Continuous Improvement:
  Work with clients and internal teams to identify and implement service improvements. Facilitate regular service reviews and improvement planning sessions.
• Team Collaboration:
  Support Service Delivery Managers in managing service teams. Provide guidance and mentorship to junior staff where applicable.

YOUR PROFILE

• Proven experience in IT service management, preferably in a client-facing role.
• Strong understanding of ITIL framework and its practical application.
• Experience working as a Service Manager or Service Delivery Manager in a complex IT environment.
• Excellent communication and interpersonal skills.
• Ability to analyze service performance data and drive improvements.
• Relevant certifications (e.g., ITIL Foundation or higher) are highly desirable.
• Fluent in German and Englich, both written and spoken.

WHAT YOU’LL LOVE ABOUT WORKING HERE

• Practical benefits: yearly financial bonus, private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and access to NAIS benefit platform.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.
• Cutting-Edge Technology: Position yourself at the forefront of IT innovation, working with the latest technologies and platforms. Capgemini partners with top global enterprises, including 145 Fortune 500 companies. 
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

GET TO KNOW US

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on YouTube. 

ABOUT CAPGEMINI

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. 
 

Apply now!