Junior Finance Problem Resolution Specialist (with Swedish)

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your role

In this role, you will support the resolution of operational and process-related challenges while delivering services in line with defined procedures and SLA commitments. You will review and assess incoming cases, determine the underlying causes of issues, and help drive effective solutions. Working closely with internal teams, you will contribute to process efficiency, share knowledge, and help maintain a high standard of service for clients while developing your analytical and operational expertise.

Your tasks

• Review and resolve operational, process-related, and transactional issues.
• Assess incoming cases to determine the source of problems.
• Complete assigned activities within agreed service level targets.
• Adhere to established processes, policies, and operational procedures.
• Partner with internal teams to address more complex requests.
• Escalate unresolved matters and track them through to completion.
• Contribute to continuous improvement and knowledge-sharing activities.
• Prepare and maintain accurate records, documentation, and reports.

Your profile

• Fluent Swedish (B2/C1 level or higher) and good command of English.
• Strong analytical thinking and problem-resolution skills.
• High attention to detail and ability to manage priorities effectively.
• Customer-oriented approach with clear communication skills.
• Ability to perform well in a dynamic and fast-moving environment.
• Team-oriented mindset and readiness to support colleagues.
• Strong organizational and time-management capabilities.
• Previous experience in customer support, operations, or process administration is a plus.

What You'll love about working here

• Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Sports Card.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home thanks to HO package (including laptop, monitor, and chair). Ask your recruiter about the details.
• Early support thanks to Buddy Programs: learn in the flow of work alongside our experts who collaborate on top-tier solutions for global enterprises, including 145 Fortune 500 companies.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings.

Get to know us

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on YouTube. 

About Capgemini

Capgemini is the business transformation partner for enterprises in the age of AI. We help organizations imagine and build an intelligent, sustainable future, combining AI, technology and human ingenuity to transform how they operate, innovate and grow. With unique end-to-end capabilities spanning strategy, technology, engineering and intelligent operations, we bring together deep industry expertise and market-leading capabilities in AI, cloud and data to turn ambition into measurable business outcomes at scale. Supported by a robust ecosystem of partners and nearly 60 years of expertise, Capgemini is a responsible and diverse global organization of over 410,000 team members in more than 50 countries. The Group reported 2025 revenues of €22.5 billion.

Make it real | www.capgemini.com