Incident Manager (with German)

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

YOUR TASKS

• Incident Identification: Rapidly detect, assess, and classify incidents (e.g. outages, security breaches).
• Response Planning: Maintain and execute structured incident response plans and procedures.
• Coordination: Act as the central point of contact, ensuring clear communication (incl. in German) across teams and stakeholders.
• Resource Allocation: Assign and manage required resources (people, tools, systems) for effective response.
• Communication Management: Provide timely updates to internal/external stakeholders and senior management.
• Resolution Oversight: Track incident progress and ensure timely, procedure-compliant resolution.
• Documentation & Reporting: Keep accurate incident records for transparency and analysis.
• Continuous Improvement: Lead post-incident reviews, derive lessons learned, and enhance processes & readiness.

YOUR PROFILE

• Bachelor's degree in a relevant field (such as IT, business continuity, or emergency management).
• Proven experience in incident management or a related role.
• Strong understanding of incident response frameworks, such as ITIL, NIST, or ISO 27001.
• Excellent communication and interpersonal skills.
• Analytical and problem-solving skills.
• Familiarity with incident management software and tools.
• ITIL certification
• English and German language (Level C1) is a must have

WHAT YOU’LL LOVE ABOUT WORKING HERE

• Practical benefits: yearly financial bonus, private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and access to NAIS benefit platform.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.
• Cutting-Edge Technology: Position yourself at the forefront of IT innovation, working with the latest technologies and platforms. Capgemini partners with top global enterprises, including 145 Fortune 500 companies.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

GET TO KNOW US

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on YouTube. 

ABOUT CAPGEMINI

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. 
 

Apply now!