Incident Manager (French)

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your role

We are looking for an experienced and proactive Incident Manager to lead the end-to-end management of major incidents and service disruptions across business-critical applications and infrastructure services. The Incident Manager acts as the central coordination point during service outages, ensuring rapid restoration of services, effective stakeholder communication, and seamless collaboration between technical teams, support functions, and business stakeholders. This role requires strong leadership, excellent communication skills, and the ability to perform under pressure while driving incident resolution and continuous service improvement.

Your tasks

• Own and manage the full lifecycle of Major Incidents through service restoration.
• Assess incident severity, business impact, and required response levels.
• Determine and initiate escalation to Major Incident, Mobilization, or Crisis Management.
• Lead incident bridges and coordinate cross-functional technical teams.
• Mobilize internal, external, and vendor resources to support resolution efforts.
• Provide clear and timely communication to stakeholders, customers, and senior leadership.
• Coordinate activities across L1/L2/L3 support teams, infrastructure, application teams, and third parties.
• Validate resolutions, confirm service recovery, and prepare incident reports.

Your profile

• Proven experience in Incident Management, Service Operations, IT Operations, or Service Delivery.
• Experience managing Major Incidents in complex enterprise environments.
• Strong understanding of ITIL Incident and Major Incident Management processes.
• Experience coordinating cross-functional technical teams.
• Excellent organizational and prioritization skills.
• Strong verbal and written communication skills in French.
• Ability to remain calm and effective under pressure.

What You'll love about working here

• Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Sports card.
• Well-being culture: medical care with Medicover, private life insurance, and sports card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast "Let's talk about wellbeing" which you can listen to on Spotify.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Architects, Google) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings.
• Community Hub that will allow you to choose from over 20 professional communities that gather people interested in, among others: Salesforce, Java, Cloud, IoT, Agile, AI.  

Get to know us

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on YouTube. 

About Capgemini

Capgemini is the business transformation partner for enterprises in the age of AI. We help organizations imagine and build an intelligent, sustainable future, combining AI, technology and human ingenuity to transform how they operate, innovate and grow. With unique end-to-end capabilities spanning strategy, technology, engineering and intelligent operations, we bring together deep industry expertise and market-leading capabilities in AI, cloud and data to turn ambition into measurable business outcomes at scale. Supported by a robust ecosystem of partners and nearly 60 years of expertise, Capgemini is a responsible and diverse global organization of over 410,000 team members in more than 50 countries. The Group reported 2025 revenues of €22.5 billion.

Make it real | www.capgemini.com