IT Support Specialist (with Dutch)

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

YOUR ROLE

Provides IT support to customers regarding technical issues related to everyday usage of their Digital Workplace. Ensures high-quality service by resolving common inquiries and cooperating with IT specialist teams on more complex issues.

YOUR TASKS

• Maintain highly professional, cooperation-oriented communication with the client, focused on building trust and driving successful resolution of issues
• Act as a strong interface with resolving teams – ensure effective collaboration
• Own, build, negotiate, and establish processes with resolving teams, including full documentation
• Drive and contribute to Service Desk Knowledge Base – ownership of content quality and regular review cycle for all articles
• Support backlog management and assist on the Genesys queue when required
• Contribute to CSAT process and support Incident Managers
• Handle specific “Ask a Question” requests requiring deep client knowledge
• Provide strong support to Tier 1 agents – guide, coach, and act as a role model in Knowledge Base usage

YOUR PROFILE

• Fluent knowledge of Dutch language - minimum C1 level
• Conversational knowledge of English language - minimum B2 level
• Strong communication skills
• Excellent understanding of processes and ability to build and own them 
• Proactive, ownership-driven mindset with focus on continuous improvement
• High sense of responsibility and client-facing professionalism
• Ability to support, guide, and elevate team performance

WHAT YOU’LL LOVE ABOUT WORKING HERE

• Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Sports Card.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home thanks to HO package (including laptop, monitor, and chair). Ask your recruiter about the details.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings.
• Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy.

GET TO KNOW US

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on YouTube. 

ABOUT CAPGEMINI

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. 
 

Apply now!