Service Now Transition Manager

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Job Description

• Represent transition team in bigger solution/ client visits/ driving to closure until contract is executed;
• Ownership of all project financials and management of month end processes and forecasting inputs;
• Contribute to proposal development (from client request through to final issue and potentially subsequent project delivery);
• Working with Transformation teams to develop implementation plans and timelines for identified initiatives arising from DGEM alignment / Impact Assessment workshops with focus on ensuring Day1 productivity initiatives are implemented;
• Responsible for training service delivery team and handover the process with sign-off obtained from them;
• Work on Transitions as a Solution/ Transition Project Management opportunities to deliver the transformation proposed and setting up the operations within the client organization.

Your profile

• Minimum of 3-6 years of dedicated Finance and Accounting / Human Resources / Supply Chain / Customer Interaction transition experience having rolled out multi country scope involving transformation, automation & process redesigns & processes being transitioned to more than a single delivery center;
• Must be experienced in 3rd party transitions;
• Multi geo and multi process transitioning experience;
• Vivid in explaining their current transition methodology/ risks/ challenges faced;
• Experience in handling bid process/ be a transition counterpart during RFP’s & bids/ transition solution experience in devising plans, costs etc.

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

Get the future you want | www.capgemini.com

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