Service Delivery Manager with French

Your Role

As a Service Delivery Manager with Capgemini, you will be responsible for the quality and performance of ongoing application services delivered to the client. You will oversee day-to-day operations, ensure contractual commitments and service level agreements are met, maintain a strong client relationship, and drive continuous service improvement. Your application development background will enable you to work effectively with technical and delivery teams. 

In this role you will: 

• Oversee day-to-day service operations and ensure delivery meets contractual commitments, SLAs, KPIs, and quality standards.
• Manage and report on service performance, delivery risks, deviations, actions, and improvement plans.
• Proactively manage the daily relationship with client representatives and ensure a high level of satisfaction.
• Lead service reviews and governance meetings, providing clear updates on performance, risks, priorities, and decisions.
• Manage operational escalations and coordinate technical and delivery teams to ensure timely resolution.
• Agree and implement continuous service improvements with the client, based on delivery results, identified deviations, and business priorities.
• Work closely with technical leads, application development teams, and support teams to ensure service stability and quality.
• Contribute to the overall client relationship strategy, with a focus on cost optimization, service improvement, contract continuity, and new business opportunities.
• Develop a strong understanding of the client business and identify opportunities to deliver additional value. 

Your Profile

• Minimum 8  years proven experience in service delivery, application delivery, IT operations or a similar client-facing technology role.
• Strong background in software development, application development or application management services.
• Experience managing services against contracts, SLAs, KPIs, quality targets, and operational commitments.
• Good understanding of application development lifecycles, Agile delivery, DevOps, release management, and production support.
• Knowledge of IT service management practices, including incident, problem, change, and continuous improvement management.
• Strong client relationship, stakeholder management, governance and escalation management skills.
• Commercial awareness and the ability to contribute to cost optimization, contract continuity, and business growth discussions.
• Strong communication, organization, negotiation, analytical, and problem-solving skills.
• Fluent French and English.   

What you will love about working here