Collections Process Associate with Italian

Job Description

In this role you will leverage your deepening knowledge in one process or more and participate in meeting service levels, key measurement targets of the team and delivers a high quality and cost-effective customer service to the client. You will perform tasks in line with the written procedures or assigned by senior staff under supervision.

Job Description - Grade Specific

• Qualifications

  • Highschool diploma is mandatory;
  • Languages: English and Italian - minimum B2;
  • Customer service skills;
  • Strong interpersonal and negotiation skills;
  • Team player attitude.

  Job Responsibilities

  • Monitoring accounts and contacting clients (calls, e-mails) to ask about their overdue payments;
  • Investigating and resolving unapplied payments;
  • Initiating refunds for the overpayments;
  • Updating account status records and collection efforts;
  • Reporting on collections activity and accounts receivables status.