C2C Collections Process Expert

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. 

Your role

• Supervise and mentor a team of Collection and Disputes specialists to meet daily, weekly, and monthly cash collection targets;
• Provide ongoing training, support, and performance feedback to enhance team productivity;
• Respond to defects logged in the tool an drive to closure and updated RCs on timely basis;
• Track key metrics such as Days Sales Outstanding (DSO), aging bucket performance, promise-to-pay (PTP) conversions, number of call made per collector;
• Generate and review reports on team performance, identifying areas for improvement;
• Daily report/Weekly Operation Review Deck/Monthly Governance Deck to be prepared and presented were required;
• Identify and implement process improvements to enhance collection efficiency and reduce overdue accounts;
• Maintain accurate documentation of all communications and agreements for audit purposes.

Your profile

• High level customer service skills and very good communication skills;
• Experience in O2C area is an asset;
• Bachelor’s degree;
• Fluent English (minimum B2);
• Very good analytical skills, able to prepare complex analysis and reporting;
• Able to improve the process and to motivate the staff to do the same;
• Ability to delegate tasks and set deadlines.           

What you'll love about working here

• Flexible and dynamic work environment involving teams spread across different global locations;
• Communities with shared interests and identities, all working together to advance diversity, equity and inclusion within the workplace and society;
• Do you want to learn more? You will have access to various training programs and platforms (e.g.: content provided by Pluralsight, Harvard and Coursera);
• Attractive benefits package (meal tickets, medical services, Benefit online, Employee Share Option Plan).
• Capgemini Romania is an equal opportunity employer. We promote equality and dignity in all aspects of recruitment and employment, and all offers of employment and promotions are made on the basis of performance, competence and ability.

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

Get the future you want | www.capgemini.com

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