Lean Six Sigma Process Value Leader

Job Description

Key Responsibilities:

Client Engagement & GTM

• Drive GTM activity including customer conversations, pre-sales and global RFP’s response
• Work with business stakeholders on aligning process solutions to organizational goals and to resolve client challenges
• Act as a liaison between business and IT teams to provide process solutions that meet a client's expectations

Process Blueprinting & Optimization

• Identify and implement strategies to standardize and optimize business processes, applying Lean Six Sigma and value stream mapping
• Lead initiatives for cost reduction, quality improvement, and operational efficiency.

Process Standardization & Best Practices

• Develop and document standardized processes and process blueprints, using frameworks such as BPMN, APQC, and SCOR.
• Exhibit best practice and consistency across business functions.

Customer Experience

• Enhance customer experience by designing process journeys that focus on customer CTQs (Critical to Quality).

Benchmarking & Competitive Analysis

FP Responses & Solution Proposals

• Develop process solutions to client needs using actionable process solutions
• Build the capability for developing high-quality proposals with reusable templates, tools and accelerators for fast and professional responses

RPA & Automation

Must have Skills

1. Lean Six Sigma Black Belt certification
2. Proven experience in delivering value in one or more of the processes (Order to cash / Request to answer)
3. Direct team management experience

Our Ideal Candidate

Education: Master’s in business administration or any other related specialization from a relevant institution.

Critical Skills:

• Process Blueprinting & Documentation: Well-equipped in mapping and documenting processes (AS IS/TO BE) using industry-standard frameworks.
• Analytical Skills: Strong analytical and data interpretation skills to derive actionable insights from process KPIs and metrics.
• Stakeholder Engagement: Effective communication and interpersonal skills including research, writing, and presentation skills to engage all stakeholders.
• Problem Solving & Innovation: Strong ability to apply critical and innovative thinking to challenging issues, developing creative solutions.
• Leadership & Team Collaboration: Strong experience, leading cross-functional teams and independent and collaborative work in teams. Ability to form and maintain cross-functional relationships

Good to Have: Thought leadership experience in which I have developed whitepapers, concept notes, or POVs process consulting